Service Foreman

North Central International, LLC•Monticello, MN

9d•Onsite

About The Position

The Shop Foreman provides a vital communication link with service technicians and with other integral departments in the dealership, particularly the Parts Department. This position directs and supports the service technicians to ensure that all repairs are performed correctly and efficiently by qualified technicians. The Shop Foreman ensures the service department consistently maintains a high level of customer satisfaction and adheres to all company and safety policies and practices. This position is crucial to achieving the highest level of customer satisfaction by performing duties in accordance with current OEM practices and our company’s policies and procedures.

Requirements

Minimum of 5 years technical experience in the medium/heavy-duty truck industry.
A valid Class Commercial Driver's License or ability to obtain one is preferred
A high degree of product and technical knowledge

Responsibilities

Assists the flow of all service work, ensuring technician accountability, timely vehicle repair completion, accurate documentation, and consistent communication with service advisors.
Monitor and act in real time to fulfill customer requirements
Maintain awareness and compliance with all applicable federal, state, and local regulations, including those from OSHA, EPA, and waste disposal authorities.
Lead the service shop by work prioritization and job assignment according to employees’ competence, abilities, and shop capacity
Monitor work progress and spot deviations in delivery time
Re-plan the service shop to fit in any additional jobs during operations
Review Repair orders to ensure all actions have been documented according to the service shop policies and procedures
Identify, suggest, and decide if additional work is needed, inform Service Advisors
Provide technicians with instructions and directions ensuring proper use of skills, equipment, procedures, and tools
Provide technical support to technicians as needed and assist in developing their skills through mentoring and training.
Collaborate with technicians, regarding a problem or job, to find the best solution for the customer
Assist technicians in the execution of tasks when needed
Promote and maintain a clean, safe, and organized working environment in accordance with OSHA standards.
Monitors the service shop production to encourage continuous improvement
Ensure proper use, maintenance, and secure storage of tools and shop equipment
Test drive vehicles when required of if Technician is not available.
Interact with Service Advisor and customer to secure communication and flow of information
Communicate with Service Advisor regarding changes or additions to repair orders; obtain proper authorizations for additional work.
Clearly explain repair costs and time requirements before proceeding with any non-approved services.
Cooperate with other departments, ensuring a conscious and proactive approach
Liaise with the Parts Manager or Dealer Management on issues affecting availability of parts, and to take responsibility to communicate parts ordering needs to proper personnel in the absence of the Parts Manager.
Participate in all scheduled Service Department meetings and training sessions.
Set routines for spotting deviations and acting in real time (re-work, warranty matters, etc.)
Set routines to ensure available resources to complete planned work and fulfill customer expectations
Set routines to secure resource availability regarding tools, special equipment, and parts
Set the content for and hold daily planning and follow up meetings, assign repair orders, resources, etc.
Set routines and rules to fulfill the Health and Safety requirements
Plan the end of shift work handover
Create proposals for improving the service shop offers, local campaigns, service menu options, service specials, etc.
Monitor compliance with all international vendor policies and warranty procedures.
Oversee warranty part handling, ensuring parts are drained (if applicable), cleaned, tagged, and stored properly per company and vendor procedures.
Maintain high-quality service standards to minimize rework or comebacks.
Conduct periodic spot checks on in-progress repairs to monitor progress, workmanship quality, and shop cleanliness.
Review all completed repair orders for accuracy, including technician notes, time allocations, and road test documentation.
Confirm that necessary road tests are conducted and repairs are verified for quality and completeness.
Sign off on all completed work orders, ensuring all required fields are completed by the technician.
When necessary, explain completed work and associated charges to customers in a clear and professional manner.
Protect the employee’s and company’s reputation by keeping information confidential
Nurture a culture where diverse perspectives are welcomed, collaboration is encouraged, responsibility is shared, and continuous learning is the norm
Facilitate and encourage team to maintain and enhance professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies, leading by example.
Contribute to the business goals by accomplishing related results and participating on projects as needed.