Service Field Tech III – Phoenix Products

Ring Power•Jacksonville, FL

13h•Onsite

About The Position

The Service Field Tech III is responsible for conducting all assigned work in a safe manner, adhering to all applicable safety, environmental, and contamination control policies, procedures, and regulations. This role requires wearing proper personal protective equipment, attending and completing required technician training, and maintaining a high awareness of applicable technical changes in the industry. The technician will maintain a necessary set of tools to diagnose, disassemble, and assemble components to manufacturer's specifications, performing designated repairs on customer or company-owned equipment. This includes mechanical, electrical, and hydraulic troubleshooting, maintenance, and repair, with the ability to handle lower-level troubleshooting. The role involves working in a neat and orderly fashion, continuously seeking improvements in work methods, work areas, and safety standards. Field service trucks, if applicable, must be maintained in proper condition following contamination control guidelines and general maintenance duties. The technician will inspect components to maximize parts reuse for cost control and complete required documentation using appropriate software to record repairs and account for repair times. Monitoring job expenses against repair estimates and informing the supervisor of any cost overruns before job completion is crucial. The position requires a positive approach to work, maintaining conduct supportive of the team, and setting a standard for others. Contributing to team efforts by accomplishing tasks on time while maintaining safety and quality expectations is also essential. Other duties as assigned.

Requirements

High School diploma or GED
1-2 years of experience
Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.

Nice To Haves

Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs.

Responsibilities

Conduct all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations.
Wear proper personal protective equipment.
Attend and successfully complete required technician training classes.
Maintain high awareness of applicable technical changes in the industry.
Maintain necessary set of tools required for job performance to diagnose, disassemble and assemble components to manufacturer's specifications.
Perform designated repairs on customer or company owned equipment including, but not limited to, mechanical, electrical, hydraulic troubleshooting, maintenance and repair with lower level troubleshooting.
Work in a neat and orderly fashion, constantly looking for ways of improving the methods of work, work area, and safety standards.
Maintain field service truck, as applicable, in proper condition by following proper contamination control guidelines, including housekeeping, and performing other general maintenance duties.
Inspect components to insure maximum parts are being reused to control repair costs.
Complete required documentation utilizing appropriate software to document repairs performed on equipment, and accounting for repair times.
Monitor job expenses versus repair estimates and ensures that the supervisor is aware of any cost over run, prior to the job being completed.
Approach work in a positive manner, maintain conduct that is supportive of the work Team and set the standard for others to follow.
Contribute to Team efforts by accomplishing tasks on time while maintaining safety and quality expectations.
Perform other duties as assigned.