Service Express Utility

Marriott•Lahaina, HI

8d•Onsite

About The Position

This role involves ensuring guest satisfaction by delivering requested items and amenities to guest rooms. Responsibilities include testing communication equipment, placing items like rollaway beds and refrigerators, and delivering extra linens, toiletries, and other guest requests. The position also requires adherence to company policies, maintaining a professional appearance, and providing excellent customer service by anticipating and addressing guest needs. The role involves physical tasks such as lifting, carrying, and moving objects, as well as standing, walking, and navigating various spaces. The company is committed to being an equal opportunity employer and fostering an environment where diverse backgrounds are valued.

Requirements

High school diploma or G.E.D. equivalent.
No related work experience.
No supervisory experience.
None

Nice To Haves

Passionate
Active and take pride in how you maintain your well-being
Optimistic
Adventurous

Responsibilities

Test beepers and radios to ensure communications equipment works properly.
Place requested items such as rollaway beds and refrigerators in guest rooms.
Deliver extra towels, bathrobes, and other items to guest rooms.
Provide complimentary toiletries to guests, such as toothpaste, razors, and shampoo.
Deliver items (e.g., messages, mail, faxes, packages, flowers, sundry items, gift items) to guest rooms.
Deliver rollaway, cribs, linens, toiletries, and other items requested by guests to guest rooms.
May deliver food, beverage or other amenities and assemble orders to go.
Follow all company policies and procedures.
Report accidents, injuries, and unsafe work conditions to manager.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Comply with quality assurance expectations and standards.
Read and visually verify information in a variety of formats (e.g., small print).
Visually inspect tools, equipment, or machines (e.g., to identify defects).
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
Move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Perform other reasonable job duties as requested by Supervisors.