Service Express Manager (The Westin Dragonara Resort)
About The Position
Are you passionate about delivering exceptional guest experiences and leading dynamic teams? At The Westin Dragonara Resort, we’re looking for a Service Express Manager who thrives in a fast-paced, guest-focused environment and is ready to take on a pivotal leadership role within our Rooms Division. Reporting directly to the Director of Rooms, you will oversee the full operation of our Service Express Department, which includes: Command Centre – the heartbeat of guest communications, Room Service – delivering culinary excellence to our guests’ doors, Porters & Door Attendants – creating memorable first impressions, Business Centre – supporting our guests’ professional needs, Guest Technology Services – telephony, TV support, and more, Lido Entrance – ensuring smooth guest access and service during the summer season. This is more than a management role—it’s an opportunity to shape the guest journey from arrival to departure. You’ll lead a passionate team, drive operational excellence, and ensure every interaction reflects our commitment to Westin Service Standards and Marriott’s core values.
Requirements
- Proven leadership skills with a hands-on approach
- A Diploma in Hospitality Management or equivalent
- Solid experience in Front Office or Food & Beverage operations
- Excellent communication and organizational abilities
- A proactive mindset and passion for guest service
Responsibilities
- Champion a culture of service and responsiveness
- Lead and inspire a multi-functional team to exceed guest expectations
- Monitor and enhance performance through Guest Satisfaction Surveys (GSS)
- Collaborate across departments to ensure seamless service delivery
- Innovate and improve processes to elevate the guest experience
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
