Service Experience Rep - King of Prussia

Nordstrom•King of Prussia, PA

1d•$17 - $18•Onsite

About The Position

The Service Experience Rep is at the heart of the Nordstrom customer experience, providing friendly service and resolving customer needs across returns, order pickup, transactions, and related store services. The role involves owning each customer interaction from start to finish, building trust with customers and teammates, and helping create a positive team-focused environment. It also includes protecting customer information, promoting Nordstrom Loyalty and other tools and services, and mentoring or training new employees on POS/register processes. Hours vary based on business needs, including evenings and weekends.

Requirements

Strong ability to build relationships with customers, peers, and leaders.
Proficiency in multiple operating systems, such as MS Windows, iOS, and Android.
Clear, effective communication and strong interpersonal skills.
Ability to prioritize multiple tasks in a fast-paced environment.
Strong ownership, accountability, and follow-through.

Responsibilities

Provide seamless, friendly service by understanding customer needs and owning interactions from start to finish.
Resolve returns and exchanges and support order and pickup inquiries.
Troubleshoot customer concerns with empathy, sound judgment, and a solutions-focused approach.
Accurately process transactions and ticketing using POS and store systems to support inventory accuracy.
Build relationships with teammates and contribute to a positive, team-focused environment.
Protect the security and privacy of customer information through education, compliance, and issue resolution.
Promote the Nordstrom Loyalty program and new tools, software, and services that enhance the customer and employee experience.
Train and deliver POS/register instruction to support onboarding of new hires.