Service Experience Coordinator
Pure FIshing•Columbia, SC
•Onsite
About The Position
As a Service Experience Coordinator, you’ll be on the front lines—engaging directly with consumers and customers across multiple channels like chat, email, phone, and social media. Whether it’s entering orders, solving issues, or sharing product knowledge, you’ll help strengthen our brands and create unforgettable experiences. Plus, you’ll work alongside marketing teams to share consumer feedback and help shape the future of Pure Fishing.
Requirements
- High school diploma required.
- Excellent written and verbal communication skills.
- Ability to multitask, prioritize, and handle challenges with a positive attitude.
- A commitment to continuous learning, collaboration, and leadership.
- Data entry and computer skills, with experience in spreadsheets and Microsoft Office.
Nice To Haves
- College degree preferred.
- Experience in customer service or a contact center environment is a plus.
- Experience in customer service, account management, or brand engagement.
Responsibilities
- Engaging directly with consumers and customers across multiple channels like chat, email, phone, and social media.
- Entering orders.
- Solving issues.
- Sharing product knowledge.
- Working alongside marketing teams to share consumer feedback.
- Answering inquiries.
- Managing warranties and returns.
- Entering orders.
- Helping shape how the world sees our brands.
Benefits
- Opportunities to grow and develop your skills in brand management and customer engagement.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
