Service Executive, General Manager – WorkMarket

ADP•Maitland, FL

6h•Hybrid

About The Position

ADP is hiring a Service Executive, General Manager within its WorkMarket organization. This role is accountable for leading the overall strategy, direction, and performance of the business, holding end-to-end accountability for revenue, service delivery, implementation, operations, and sales partnership, with full P&L ownership. The Service Executive will set the long-term vision, drive enterprise alignment, and ensure successful execution across all facets of the business while fostering a high-performance, values-driven culture.

Requirements

This is a hybrid role (3 days in the office minimum). Qualified candidates will sit in one of the following locations: Maitland, FL, New York, NY, or in one of our NJ locations (Roseland, Parsippany, or Florham Park).
15+ years of executive leadership experience in a high-performance environment that has consistently demonstrated World Class Service comparable to ADP's mission with significant measurable results.
Must have the ability to motivate and lead others; highly collaborative planning ability; superior business acumen, communication, and business judgment.
Established record of full P&L leadership with consistent delivery of revenue and profitability growth.
Strategic expertise across operations, service delivery, and sales partnership to drive business performance.
Influential leader with the ability to guide cross-functional teams and impact enterprise-level decision-making.
Management experience in matrix management and oversight of a highly professional or organization.
Proven ability to assess performance, mentor, and counsel associates are essential. Strong leadership and people management skills are required.
Must be able to work under pressure of time constraints and be able to function in a flexible, constantly changing environment. Effective time management and conflict resolution skills are required.
Demonstrated ability to engage and communicate effectively—both verbally and in writing—with C-suite leaders, including delivering detailed, high-impact presentations.
A college degree is great but not required. What's more important is having the skills to do the job.
Experience noted above, OR Military Experience.

Nice To Haves

MBA or Advanced Degree preferred.
Should have a working knowledge of industry-leading practices in the disciplines of Human Capital Management. (Payroll, Human Resources, Time, Benefits, Recruiting, and Talent Management).
Experience with LEAN/Six Sigma methodologies is preferred.
Familiarity with CRM, financial modeling tools, and data analytics platforms.
Experience managing large, complex client portfolios or enterprise-level accounts.

Responsibilities

Manage a team of ~5 leaders across the US.
Define and execute the strategic vision for WorkMarket aligned with enterprise goals.
Own full P&L includes revenue growth, profitability, forecasting, and cost management.
Lead sales alignment, customer expansion, and executive-level client relationships.
Oversee service delivery, implementation, onboarding, and operational excellence.
Drive innovation, scalability, and continuous improvement across the platform.
Establish governance, KPIs, and performance metrics ensuring accountability.
Drive the identification of strategic initiatives and projects, in partnership with the senior leadership team to manage the execution of the initiatives.
Provides consolidated information and transparency with relevant reports that help in tracking and managing project, program, and portfolio performance.
Identifies linkages and dependencies and detects systemic disconnects and bottlenecks, resolves communications and interface issues across organizational silos, and develops and manages relationships with key stakeholders.
Builds and sustains a culture that prioritizes effective change management and accountability for governance across the organization.
Ensures organizational development and readiness through key partnerships.
Provides consultation and alignment with division and corporate projects and initiative management thought leadership.