Service Execution Specialist

Emerson•Pasadena, TX

7h•Onsite

About The Position

The Service Execution Specialist plays a crucial role to the Lifecycle Services Rapid Response Center service model, managing nearly every aspect of customer orders. In this role, you will be responsible for executing sourcing plans, production coordination, work-in-process tracking, manufacturing performance reporting, and supporting quality assurance processes. With general supervision, you will act as the primary liaison between Premier Service Providers, suppliers, internal Rapid Response Center site management, and as needed, Final Control product engineers.

Requirements

2+ years of experience in a related field
Excellent written and verbal communication skills
Strong customer service, time management, problem solving, organizational, interpersonal and multi-tasking abilities
Technically savvy with MS Office Suite (Word, Excel, PowerPoint, Access, etc.)
Legal authorization to work in the United States
Experience with a Relational Database Management System (such as Oracle, Salesforce, SAP etc.)

Nice To Haves

Associate's or Bachelor's Degree in a related field
Prior experience with process controls, technical, industrial, mechanical, manufacturing or related industries
Experience with Oracle

Responsibilities

Be responsible for parts order execution and entry including price review, delivery, release and work scope/planning activities
Works closely with operations team on scheduling of work and ensuring material sourcing plans support customer promise dates
Transacts basic buying and planning responsibilities using AXIOM and Oracle systems
Ability to facilitate technical question and answers between customers, Emerson engineering resources and other stakeholders
Communicate with the sales channel and service center team while simultaneously ensuring that expectations and commitments are met consistently and within acceptable time frames
Source, procure and expedite parts and materials needed and forecast needs for peak periods
Enter orders accurately and efficiently into database systems for tracking, inventory, history, etc.
Issue Purchase Orders and Work Orders while properly adhering to policy guidelines
Negotiate with vendors and suppliers to assure the best price for required delivery and research/develop sources and alternatives when vital
Remain up to date on all progress of service projects and negotiate delivery prior to order entry and advising sales channels/customer of delays
Adhere to all safety, quality, company rules and regulations and participate in Safety, Quality and Activities Committees
Be responsible for personal safety and fellow team member safety while maintaining excellent housekeeping standards