Service Excellence Representative

Intermountain Health • Saint Joseph, MO

2d • Onsite

About The Position

The Service Excellence Liaison serves as a central resource for patients, families, visitors, physicians, volunteers, and caregivers throughout Saint Joseph Hospital, supporting a welcoming, coordinated, and responsive healthcare experience. The role goes beyond traditional front-desk responsibilities by coordinating patient arrivals and workflows, facilitating communication among clinical and non-clinical teams, and providing ongoing support to patients and families during surgical and procedural visits. The position also supports hospital operations by coordinating patient and visitor amenities across multiple service locations and departments.

The liaison welcomes people with warmth and attentive service, offers assistance, provides directions and escorts when needed, celebrates special moments such as welcoming new parents, and sends patients off with kind wishes for their recovery. The role requires independent judgment, strong communication, organization, and problem-solving skills to address patient and visitor needs and support efficient hospital operations. The scheduled hours are Monday through Friday, 1:30 p.m. to 8 p.m., for 32 hours per week. The hourly pay range is $19.29–$23.80, depending on experience.

Requirements

• High school diploma or equivalent.
• At least two years of experience in a customer service environment; healthcare experience is preferred.
• Proficiency with computers and problem-solving skills.
• Ability to communicate effectively with others, orally and in writing.
• Ability to operate computers and other office equipment requiring finger and hand movement.
• Ability to see and read computer monitors and documents.
• Ability to remain seated or standing for long periods while working on a computer, telephone, or other equipment.
• May need to lift and transport objects and office supplies, bend, kneel, and reach.

Nice To Haves

• Prior healthcare experience.
• Bilingual proficiency in Spanish or another language.
• Familiarity with medical terminology.

Responsibilities

• Welcome patients, families, visitors, physicians, volunteers, and caregivers with warmth and attentive service.
• Proactively offer assistance and provide directions or escorts when needed.
• Recognize verbal and nonverbal cues that indicate someone may need reassurance or assistance, and respond with patience, compassion, and respect.
• Coordinate patient arrivals and workflows.
• Facilitate communication among clinical and non-clinical teams.
• Support patients and families during surgical and procedural visits.
• Coordinate patient and visitor amenities.
• Help address patient and visitor needs and support efficient hospital operations.
• Celebrate special moments, such as welcoming new parents, and offer patients kind wishes for recovery when they leave.

Benefits

• Eligible for benefits.
• Intermountain Health describes a benefits package covering programs intended to support caregivers' well-being, including healthy living, security, connection, and engagement; specific benefits are not listed.
• Evening, night, and weekend shift differentials are available.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED