Service Excellence Coordinator

PFG | Performance Good Group

2d

About The Position

The Service Excellence Analyst is responsible for analyzing operational and customer experience data to identify trends, uncover root causes of service issues, and drive continuous improvement initiatives. This role partners with cross-functional teams to develop actionable insights that enhance customer satisfaction, improve service delivery, reduce operational errors, and increase overall efficiency. The ideal candidate combines strong analytical skills with business acumen and a passion for improving customer outcomes.

Requirements

• High School Diploma or General Educational Development (GED) certificate.
• 1-3 years of administrative experience.
• Computer proficient with strong knowledge of Microsoft programs such as Word and Excel.
• Ability to communicate effectively.

Responsibilities

• Scheduling and coordinating meetings, events, and special projects.
• Assisting in the preparation of presentations, reports, and communications.
• Answering phones and directing calls to appropriate recipients.
• Monitoring and coordinating schedules.
• Greeting visitors and ensuring all guests check in and out.
• Typing various letters, reports, and forms.
• Providing support with data entry such as; invoices, orders, and other reports.
• Organizing documents, sending out mail and packages, filing, and processing received mail.
• Assisting with management with projects, and filling in as support when needed within the office.
• Monitoring supplies, and assisting in the ordering processes as needed.
• Running errands when needed.

Benefits

• Health & Wellness Benefits
• Employee Stock Purchase Plan
• RRSP
• Paid Direct Drug Card
• Scholarship Opportunities for children of associates
• Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED