Service Excellence Coordinator

Bothwell Regional Health Center • Sedalia, MO

8d

About The Position

This role provides leadership and coordination for the Service Excellence Council, ensuring a clear sense of direction and timely response to the overall Service Excellence Initiative™. The coordinator will work closely with the council to support, direct, and provide resources for the initiative. Key activities include planning and conducting monthly meetings, monitoring the council charter, creating agendas that foster involvement and decision-making on various projects and teams (OASIS, DO IT, Service Excellence Advisors/Ambassadors), coordinating recognition opportunities, monitoring and reporting on patient satisfaction, ensuring alignment with QAPI, and utilizing audit recommendations for process improvement.

Requirements

• High School Diploma/GED
• Facilitate dynamic meetings.
• Manage time, priorities, and deadlines effectively.
• Listen for understanding without judgment.
• Encourage and recognize others.
• Demonstrate fairness, integrity, and accountability.
• Communicate clearly and promote teamwork.
• Involve others in decision-making.
• Set and achieve goals.

Responsibilities

• Work closely with the Service Excellence Council to provide support, direction, and resources for the Service Excellence Initiative™.
• Plan and hold regular meetings with the Service Excellence Council (at least monthly).
• Monitor the Service Excellence Council Charter to clarify responsibilities, membership, and communication strategies.
• Create and utilize agendas for each Service Excellence Council meeting that promote involvement and decision-making on topics such as OASIS Team development, membership, project planning, and hardwiring; Service Excellence Advisor/Ambassador selection and training; DO IT project implementation; Monitoring Synergy Meetings with SEAs and OASIS Team Captains; and Providing ongoing updates and education for physicians, board members, and other key stakeholders.
• Plan and coordinate opportunities to recognize accomplishments made through Service Excellence Workshops, OASIS Teams, and DO IT Teams.
• Monitor and report on patient satisfaction and other survey results, recommending and supporting service improvement action planning.
• Ensure alignment of Quality Assurance Performance Improvement (QAPI) with organizational goals and identified needs.
• Utilize recommendations from the annual Accountability Audit to improve strategies for the following year’s SEI process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED