Service Excellence Coach - Cape Location
About The Position
The Service Excellence Coach contributes to the fulfillment of the Cooper University Health Care mission and vision by working closely with clinical and non-clinical leadership to strategically identify Patient Experience needs for Cooper University Health Care. Responsible for supporting system-wide programs, initiatives, projects and interventions focused on ensuring that our patients’ experience is consistent and exceptional. The Service Excellence Coach will work closely with hospital and health system leaders to identify, prioritize and plan improvement efforts through data analysis and observation.
Requirements
- 3-5 years experience required.
- High School Diploma.
Nice To Haves
- Associate's Degree Preferred.
- CXP Certification Preferred.
- Green Belt Certification or Above Preferred.
Responsibilities
- Contribute to the fulfillment of the Cooper University Health Care mission and vision.
- Work closely with clinical and non-clinical leadership to strategically identify Patient Experience needs.
- Support system-wide programs, initiatives, projects and interventions focused on ensuring consistent and exceptional patient experiences.
- Work closely with hospital and health system leaders to identify, prioritize and plan improvement efforts through data analysis and observation.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
