Service Excellence Advocate

Cooper Norcross University Hospital • Camden, NJ

4d • $29 - $48

About The Position

The Service Excellence Advocate serves as a key liaison between patients, families, and hospital staff, ensuring that patient care concerns and service issues are promptly addressed. This role focuses on enhancing the patient's experience through proactive engagement, effective problem-solving, and collaboration with clinical and administrative leadership. The Service Excellence Advocate is responsible for resolving patient and family concerns, ensuring that feedback is appropriately acted upon, and fostering a patient-centered environment that aligns with organizational goals.

Requirements

• High School Diploma required
• Communication – Ability to communicate with patients, visitors and coworkers
• Critical thinking/problem solver, complaint management, conflict negotiation, cultural broker, self-motivated, Excellent oral and written communication skills, good listener, professional manner, respectful, service commitment to customers, requiring limited supervision once trained.
• Ability to function at a high level in a fast paced environment
• Moderate ability/Skill with Microsoft 365 (Teams, Outlook, Excel, Powerpoint)

Nice To Haves

• 3-5 years preferred
• Customer service experience in a hospital setting is preferred
• Bachelors preferred
• Significant Patient Advisor/Advocate experience may be considered in lieu of a bachelor’s degree
• Preferred speaks Spanish/ability to translate medical information
• Experience with EPIC and RL Feedback module a plus

Responsibilities

• Serves as a key liaison between patients, families, and hospital staff.
• Ensures that patient care concerns and service issues are promptly addressed.
• Enhances the patient's experience through proactive engagement, effective problem-solving, and collaboration with clinical and administrative leadership.
• Resolves patient and family concerns.
• Ensures that feedback is appropriately acted upon.
• Fosters a patient-centered environment that aligns with organizational goals.

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED