Service Engineer – Americas Customer Team
About The Position
An exciting opportunity has arisen for a Service Engineer in the Americas Customer Regional Team. As a Service Engineer – Americas Customer Team, you will primarily provide engineering technical support for Rolls-Royce Trent 800 engines in the Americas region. Tasks will include analysis of engine operation, pre-empting and responding to technical issues, developing, implementing and communicating technical solutions that meet customer, business and regulatory requirements, support day-to-day operational questions from customers, tracking and reporting fleet reliability both internally and externally, and supporting customer reviews. This opportunity will have some domestic and international travel (less than 20%) to engine maintenance centers and customer sites.
Requirements
- Bachelor's degree in Engineering or Science in Aerospace Engineering Technology with 2+ years of engineering experience, OR Master's degree in Engineering or Science in Aerospace Engineering Technology, OR PhD in Engineering or Science in Aerospace Engineering Technology
Nice To Haves
- Engineering or Numerical degree (or equivalent with experience)
- Knowledge of components/ systems functionality and numerical methods
- Experience of working on complex tasks that are novel and ambiguous
- Familiarity of the in-service operation environment, including regulatory and compliance requirements
- Experience in troubleshooting and/or problem resolution
- Experience in support/lead cross-functional teams e.g. specialists, suppliers, customers, partners
Responsibilities
- Provide technical support to help resolve technical queries and operational arisings
- Lead root-cause investigations on safety or reliability in-service events
- Introduce containment actions and recommend corrective actions
- Develop and approve the technical content of technical publications/communications (used by OEM, build/commissioning/maintenance bases and customers) including acceptance limit development to support the engine programs and meet the design and regulatory requirements
- Prepare and deliver technical communications (e.g. presentation and/or reports) to platform provider, regulators, customers, internal stakeholder
- Ensure compliance with requirements specified by regulatory authorities and to adhere to technical and business requirements of internal & external stakeholders.
- Where delegated, act as the Technical Authority providing assurance on build, commissioning and maintenance activities
- Increase the value from our overhaul network through proactive identification of cost reduction activities
- Gather in-service data and carry out continuous improvement by identifying Best Practice and learning from experience activities, feeding back into future programs and product design teams
- Represent Rolls-Royce at external customer conferences
Benefits
- bonus
- employee support assistance
- employee discounts
- health, dental, vision, disability, life and accidental death & dismemberment insurance
- a flexible spending account
- a health savings account
- a 401(k) retirement savings plan with a company match
- Employee Assistance Program
- Paid Time Off
- certain paid holidays
- paid parental and family care leave
- tuition reimbursement
- a long-term incentive plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
