Service Engineer

WEG Electric Corp•Duluth, GA

1d•Hybrid

About The Position

The Service Engineer coordinates warranty and billable field services for installation and commissioning of new machines as well as troubleshooting and repairs. Makes decisions on warranty cases and provides technical support to internal and external customers.

Requirements

Engineering degree or equivalent direct related work experience.
Knowledge of electric machines, construction and operation
Understanding of industrial applications for motors and generators
Reading schematics and mechanical drawings
Basic Vibration analysis
Able to use diagnostic tools and equipment
Intermediate level of MSOffice, required
Negotiation Experience
4+ years of relevant work experience is required.
Must be authorized to work in the United States.

Responsibilities

Provides technical support to customers.
Makes warranty decisions on warranty claims in conjunction with the factory and the customers.
Creates action plans for supporting customer complaints in the field.
Coordinates evaluation of issues with factory teams, customers, third part shops and WEC teams.
Executes and supports the evaluation of warranty claims and technical support requests.
Defines scope of work for repairs in the field and in house.
Quotes repairs in the field and in house.
Recommends measures to improve warranty methods, performance and quality of service.
Participates in joint field service calls with the field service team.
Keeps and promotes good communication with customers, suppliers, factory teams and team members.