Service Engineer

Allison Transmission•Indianapolis, IN

8h•Onsite

About The Position

The Service Engineer provides assistance to Allison distributors, dealers, OEMs and end-users in the troubleshooting, servicing and repairing of transmissions and their control systems. The Service Engineer provides field service support, champions root cause investigation and execution of corrective action for major issues. The Service Engineer also provides assistance to the Allison global Customer Support, Quality and Sales organizations as a subject matter expert for the products supported. Primary product to be supported is cross-drive transmissions but may include others. Other duties include but are not limited to the following:

Requirements

Bachelor of Science degree in Engineering or Technology; Mechanical, Mechatronics, Electrical, or Automotive
Equivalent work experience will be considered
Must be a U.S. Person or individual otherwise eligible to be authorized to work with export-controlled items or data, or perform services on military vehicles.
Strong technical knowledge and hands-on experience with automatic transmissions and heavy-duty vehicles.
Proficiency in English language; written and verbal
Knowledge of failure modes analysis and problem-solving techniques
Strong analytical skills
Ability to make decisions independently with appropriate level of guidance
Strong organizational skills and ability to work with minimal supervision
Proficient with MS Office
Is seen as a team player and cooperates with others within and outside functional area to achieve goals
Looks to delight customers

Nice To Haves

3+ years in a related field
Military experience

Responsibilities

Perform investigation and analysis on failed transmissions and/or parts
Develop and lead investigative plan for emerging or major issues
Support global Allison Customer Support, Sales and Quality organizations as needed with on-site troubleshooting, inspection and data collection
Prepare technical documents to inform Service network of product issues, product updates and releases
Create or update Service publications
Create and perform specialized training as needed
Provide Customer Support representation on any required internal cross-functional teams
Support special tool design
Support warranty review as needed
Support Allison Technical Assistance Center personnel

Benefits

Choice of medical plans with prescription coverage
Employer HSA contribution
Dental & Vision Insurance
Paid Parental Leave
Short & Long-Term Disability
Other voluntary benefits including: Critical Illness, Hospital Indemnity, Identity Theft Protection and Pet Insurance
401K with generous Company match & contribution
Accrued Paid Time Off
12 Paid Holidays + 1 Floating Holiday
Robust employee wellness program
Tuition assistance program