Service Engineer
About The Position
The Service Engineer provides assistance to Allison distributors, dealers, OEMs and end-users in the troubleshooting, servicing and repairing of transmissions and their control systems. The Service Engineer provides field service support, champions root cause investigation and execution of corrective action for major issues. The Service Engineer also provides assistance to the Allison global Customer Support, Quality and Sales organizations as a subject matter expert for the products supported. Primary product to be supported is cross-drive transmissions but may include others.
Requirements
- Bachelor of Science degree in Engineering or Technology; Mechanical, Mechatronics, Electrical, or Automotive
- Equivalent work experience will be considered
- Must be a U.S. Person or individual otherwise eligible to be authorized to work with export-controlled items or data, or perform services on military vehicles.
- Strong technical knowledge and hands-on experience with automatic transmissions and heavy-duty vehicles.
- Proficiency in English language; written and verbal
- Knowledge of failure modes analysis and problem-solving techniques
- Strong analytical skills
- Ability to make decisions independently with appropriate level of guidance
- Strong organizational skills and ability to work with minimal supervision
- Proficient with MS Office
- Is seen as a team player and cooperates with others within and outside functional area to achieve goals
- Looks to delight customers
Nice To Haves
- 3+ years in a related field
- Military experience
Responsibilities
- Perform investigation and analysis on failed transmissions and/or parts
- Develop and lead investigative plan for emerging or major issues
- Support global Allison Customer Support, Sales and Quality organizations as needed with on-site troubleshooting, inspection and data collection
- Prepare technical documents to inform Service network of product issues, product updates and releases
- Create or update Service publications
- Create and perform specialized training as needed
- Provide Customer Support representation on any required internal cross-functional teams
- Support special tool design
- Support warranty review as needed
- Support Allison Technical Assistance Center personnel
Benefits
- Choice of medical plans with prescription coverage
- Employer HSA contribution
- Dental & Vision Insurance
- Paid Parental Leave
- Short & Long-Term Disability
- Other voluntary benefits including: Critical Illness, Hospital Indemnity, Identity Theft Protection and Pet Insurance
- 401K with generous Company match & contribution
- Accrued Paid Time Off
- 12 Paid Holidays + 1 Floating Holiday
- Robust employee wellness program
- Tuition assistance program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
501-1,000 employees
