Service Engineer I/II/III
About The Position
Kotman Technology is looking for skilled, client-focused Service Engineers who thrive in a fast-paced, high-touch MSP environment. You’ll support executive and employee clients across multiple industries—including agriculture, non-profit, and professional services—helping them get the most out of their technology while keeping their businesses running smoothly. This role is primarily reactive and proactive support, providing variety while ensuring client systems are reliable and secure. You’ll be part of a pod-based team reporting to a Service Lead, collaborating closely with Project Engineers and peers to deliver consistent, high-quality service. You’ll join a fast-paced, in-office Fresno team that values excellence, service, and our strong “Go-Giver” culture.
Requirements
- 3–5+ years of experience in an MSP, IT helpdesk, or high-touch support environment.
- Technical proficiency in: Windows 10/11, Microsoft 365, Azure, Windows Server (2012–2022)
- Endpoint management tools (Intune, JAMF, etc.)
- Networking basics (switches, firewalls, VPNs)
- Mobile devices: iOS and Android
- Excellent communication skills, both verbal and written, with executive-level users.
- Strong problem-solving, troubleshooting, and documentation skills.
- Valid driver’s license and reliable transportation.
Nice To Haves
- Certifications are a plus; all are welcome—we support continuous learning and growth.
Responsibilities
- Deliver high-touch in-person and remote support to executive and employee users.
- Troubleshoot and resolve technical issues across endpoints, servers, networks, and productivity tools.
- Maintain client environments according to Kotman standards, including ticketing, documentation, and status updates.
- Proactively monitor and maintain devices, networks, and applications to prevent downtime.
- Assist with small-scale technology projects or deployments as needed.
- Participate in on-call rotation to support clients during off-hours or scheduled maintenance.
- Continuously improve processes, tools, and documentation to elevate the pod and client experience.
Benefits
- 100% employer-paid health, dental, and vision insurance
- 401k with employer contribution
- 2-4 weeks of PTO and paid holidays
- Certification reimbursement and professional development support
- Team-building events, tailgates, and a culture that celebrates wins big and small
- Pod-based structure and mentorship to grow your skills and career
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
