Service Engineer I/II/III

Kotman Technology • Clovis, CA

7h • Onsite

About The Position

Kotman Technology is looking for skilled, client-focused Service Engineers who thrive in a fast-paced, high-touch MSP environment. You’ll support executive and employee clients across multiple industries—including agriculture, non-profit , and professional services—helping them get the most out of their technology while keeping their businesses running smoothly. This role is primarily reactive and proactive support , providing variety while ensuring client systems are reliable and secure. You’ll be part of a pod-based team reporting to a Service Lead , collaborating closely with Project Engineers and peers to deliver consistent, high-quality service. You’ll join a fast-paced, in-office Fresno team that values excellence, service, and our strong “Go-Giver” culture (check it out, it’s a great book ).

Requirements

• 3–5+ years of experience in an MSP, IT helpdesk, or high-touch support environment.
• Technical proficiency in: Windows 10/11, Microsoft 365, Azure, Windows Server (2012–2022)
• Endpoint management tools (Intune, JAMF, etc.)
• Networking basics (switches, firewalls, VPNs)
• Mobile devices: iOS and Android
• Excellent communication skills, both verbal and written, with executive-level users.
• Strong problem-solving, troubleshooting, and documentation skills.
• Valid driver’s license and reliable transportation.

Nice To Haves

• Certifications are a plus; all are welcome—we support continuous learning and growth.

Responsibilities

• Deliver high-touch in-person and remote support to executive and employee users.
• Troubleshoot and resolve technical issues across endpoints, servers, networks, and productivity tools.
• Maintain client environments according to Kotman standards , including ticketing, documentation, and status updates.
• Proactively monitor and maintain devices, networks, and applications to prevent downtime.
• Assist with small-scale technology projects or deployments as needed.
• Participate in on-call rotation to support clients during off-hours or scheduled maintenance.
• Continuously improve processes, tools, and documentation to elevate the pod and client experience.

Benefits

• 100% employer-paid health, dental, and vision insurance
• 401k with employer contribution
• 2-4 weeks of PTO and paid holidays
• Certification reimbursement and professional development support
• Team-building events, tailgates , and a culture that celebrates wins big and small

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed