Service Engineer

Teledyne Technologies Incorporated • Hudson, NH

4d • Onsite

About The Position

As a Service Engineer, you are vital in maintaining Teledyne FLIR's world-leading position in premium solutions products. You will be responsible for performing service operations including diagnosis, repair and troubleshooting functions, which will result in the successful repair and maintenance of Teledyne FLIR products. Under limited supervision, this person will perform set-up and calibration of all premium products and accessories. Repetitive and routine as well as intermediate tasks, using a computer, its peripherals, calibration software and various measuring devices will be performed. Updating of service-related forms etc. will be carried out as required. Determines and may assist in developing methods and procedures to control or modify the customer service process and continued process improvements. This engineer will also assist internal and external customers (via in-person, phone, email, etc.) to resolve service-related issues.

Requirements

• Strong electro-mechanical troubleshooting skills, proficient with using electronic test equipment required, e.g., oscilloscopes, digital voltmeters, and signal generators.
• Works well under pressure
• Must have strong Communication Skills—oral, written & listening to ensure effective communication with team members, customers, and organizational leadership.
• Responds well to internal and external customer needs
• Applicants must be either a U.S. citizen, U.S. national, legal permanent resident, asylee, refugee or must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.

Nice To Haves

• A degree in electronics is considered an advantage or prior work experience in a related field

Responsibilities

• Conduct routine repair, diagnosis, service, support, and upgrades to all Solutions products.
• Develop standard repair and maintenance procedures which will be documented to company and ISO 9001 standards.
• Assist Engineering in development and implementation of system upgrades and new product implementation.
• Provide detailed product feedback so that corrective action can be implemented.
• Train other technicians in the proper use of assembly/test fixtures and product handling
• Provide troubleshooting, phone/ email support, and repair support for customers
• Cultivate and develop positive working relationships with customers, system users and company personnel
• Engineer will also be required to carry out any other duties as may be reasonably requested by the company from time to time which may include temporary assignments to other product lines or departments
• Ability to take initiative and solve problems independently with little supervision

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees