Service Engineer – Ellendale, ND

Ampcus Inc.•Ellendale, ND

3d•Onsite

About The Position

Ampcus Inc. is seeking a highly motivated Service Engineer to join our team in Ellendale, ND. This role involves providing on-site technical support for enterprise server and data center environments, including installation, configuration, troubleshooting, and repair of Dell server hardware. The ideal candidate will have a strong background in server hardware, excellent problem-solving skills, and the ability to work independently in a customer-facing role.

Requirements

Must reside within a 45-minute commute of Ellendale, ND (unless pre-approved for relocation).
3–5+ years of experience supporting enterprise servers or data center hardware.
Hands-on experience with Dell PowerEdge servers is highly preferred.
Strong server hardware troubleshooting and component replacement experience.
Customer-facing support experience.
Willingness to participate in on-call rotations.
Ability to lift up to 50 lbs.
Enterprise server and data center support.
Server deployment and hardware installation.
CPU, memory, GPU, power supply, storage, and motherboard replacement.
Server builds and server swaps.
Linux administration and troubleshooting.
Hardware diagnostics and root cause analysis.
Firmware upgrades.
Customer-facing technical support.
Strong documentation and communication skills.
U.S. Citizen.
Available for onsite work and on-call support.
Hands-on experience replacing server hardware components.
Experience with server deployments and hardware maintenance.
Familiar with Linux.
Strong customer communication skills.
Excellent documentation experience.
Physically capable of lifting up to 50 lbs.
Comfortable working under pressure in mission-critical environments.
Strong work ethic and ability to prioritize critical incidents.

Nice To Haves

Associate's or Bachelor's degree in IT or equivalent experience preferred.
Water-cooled server experience.
Dell or other OEM server certifications.
Personal PC building experience.
Experience following documented Plans of Action (POA).
Interest in emerging technologies including AI infrastructure.
Lives within commuting distance of Ellendale, ND.
Comfortable working independently in a customer environment.
Excellent troubleshooting and analytical skills.
Able to prioritize multiple issues in fast-paced environments.
Demonstrates accountability, initiative, and a strong work ethic.
Team-oriented with a positive attitude.
Continuously learns new technologies.

Responsibilities

Provide on-site technical support for enterprise server and data center environments.
Install, configure, troubleshoot, and repair Dell server hardware.
Perform server builds, hardware swaps, firmware updates, and preventive maintenance.
Replace server components including CPUs, memory, power supplies, GPUs, storage, and complete server units.
Troubleshoot hardware, firmware, and operating system issues.
Support next-generation AI infrastructure platforms (prior AI experience not required).
Escalate complex issues following established support procedures.
Document service activities accurately and maintain detailed service records.
Collaborate with customers and internal engineering teams to minimize downtime.
Participate in weekly customer touchpoint meetings.
Support after-hours and on-call activities as required.