Service Engineer II

Mitsubishi Electric Automation, Inc.•Salt Lake City, UT

37d•$70,000 - $90,000•Hybrid

About The Position

This position will service the greater Salt Lake City area. The position requires 60-80% travel, mostly within region. In this role you will provide technical service and support to our customers onsite and remotely using learned knowledge and experience of electro-mechanical assemblies, system operations, programming, and diagnosing of equipment problems. Additionally, you will be responsible for installing components and solutions offered by Mitsubishi Electric Factory Automation where knowledge of programming, calibrating, tuning, rebuilding and maintaining customer’s equipment in the field is being utilized. You will also support the in-house systems for diagnostics such as simulators, programming systems, tools, etc. You will present and sell customers our value-added services (VAS) to help accomplish their UPTIME goals; CloudCNC, extended warranties, optional functions, machine tuning, control upgrades, training, etc. You will promote the sales of spare parts to customers which would further assist in their machine UPTIME. You will enter all technical claims, service activity, follow ups, and other customer related inquiries into the database, while maintaining data integrity. You will cooperate with and take instruction/support advice from Senior Engineers.

Requirements

BSEET or equivalent related experience.
3-6 years of experience in field service for industrial automation.
Knowledge of and experience using electrical and mechanical tools for machine repair.
Hands-on experience using volt meters, oscilloscopes, and other test / measuring equipment.
Ability to read and understand technical documentation: schematics, logic, procedures, etc.
Computer proficiency – knowledge of MS Office (Outlook, Word, Excel).
Experience working in a customer focused & team-oriented environment.
Must possess a mechanical aptitude.
Perform a hands-on role in an industrial environment, including but not limited to the ability to: Wear proper safety attire, maneuver into tight locations, regularly lift and carry up to 50 pounds, stand on hard surfaces.
Ability to bend, stretch, squat, and climb in various areas, including tight and confined spaces.
Navigate a plant environment.
Move about to accomplish tasks or moving from one worksite to another.
Work around moving equipment and operate machinery and /or power tools.
Ability to organize and prioritize working activities.
Ability to analyze and diagnose problems and work independently to solve them.
Ability to meet tight deadlines.
Fast-paced daily work output.
Detail oriented and extremely accurate.
Strong verbal and written communication skills to communicate with and maintain effective relationships with customers and colleagues.
Ability to sell value added services to customers.
Strong organization skills for arranging travel plans and service call schedule.
Ability to be “on call” to meet customer’s service needs as they arise.

Nice To Haves

Experience in Computerized Numeric Controls (CNC’s) products preferred.
Experience with robots and how they operate is a plus.
Experience with Factory automation is a plus.
Experience in field service is a plus.
Experience in motion controllers (AC and DC) and programmable logic controllers (PLC’s) is a plus.

Responsibilities

Provide technical service and support to our customers, including MTBs, dealers, and end-users.
On-Site service at customer facilities using learned knowledge and experience of electro-mechanical assemblies, system operations, programming, and diagnosing of equipment problems.
Log in as an agent in our high-volume call center to support customer requests while upholding department goals for time to answer and total log-in time.
Call center support includes, but not limited to, Phone support, email, text, chat, etc.
Enter all technical claims, service activity, follow ups, opportunities, and other customer related inquiries into the database, while maintaining data integrity.
Maintain accurate details of daily events to support our utilized goals.
Diagnose equipment breakdowns where knowledge of machinery and other automated systems is used to maintain customer uptime.
Install components, software and solutions offered by MEAU using knowledge of programming, calibrating, tuning, rebuilding and maintaining customer’s equipment in the field.
Support the in-house systems for diagnostics such as simulators, programming systems, tools, etc.
Present and sell to customers our value-added services (VAS) to help accomplish their uptime goals; CloudCNC, extended warranties, optional functions, machine tuning, control/system upgrades, training.
Promote all Mitsubishi products and support key initiatives to achieve our strategic imperatives.
Determine, order, and replace parts as necessary while maintaining Van stock inventory by following up and creating returns for defective and unused parts returns.
Participate in company training programs and passing exams with satisfactory levels.
Create and/or update technical documentation.
Provide feedback and highlight areas of improvement in design to Technical Support Engineers.
Full participation and completion of all surveys from the company.
Provide feedback to management for newly found issues.
Follow up on performed service calls to gage customer satisfaction.
Enter all praises and complaints into our current database
Coordinate with and take instruction/support advice from Senior Engineers.
Perform other Duties as assigned.

Benefits

Health, dental and vision insurance plans with company contribution – we offer different plans, including PPO and HMO (HMO offered only in some states)
Competitive 401k with company match
Paid Vacation and 13 Paid Holidays, including floater holidays
Tuition Reimbursement
Flexible Spending Account
Life Insurance
Short-Term Disability
Long-Term Disability
Employee Assistance Program
Employee Discount Program
Pet Insurance