Service Engineer II, Screening Automation

Guardant Health•Palo Alto, CA

9d•Hybrid

About The Position

As the Service Engineer II, Screening Automation, you are part of a dynamic team that supports the Guardant Health Shield Screening program at our Palo Alto site. This role will primarily work on a variety of laboratory instruments including Automated Plasma Isolation (API) and Library Preparation track systems, liquid handlers & NGS sequencers. You will be responsible for equipment installations, maintenance & repairs etc. You must be detail oriented, have experience working in a regulated environment (CLIA, CAP and FDA desirable), possess strong documentation skills (GDP) and strong communication skills, both written and verbal.

Requirements

A BS degree in an engineering or scientific discipline with 2-5 years of relevant work experience.
Experience operating and troubleshooting Hamilton Liquid Handlers, Illumina Sequencers, Agilent Bravo platform/heads, Biotek MultiFlos, Precise robotic arm, centrifuges and other DNA quantification instruments are required.
Experience authoring and executing PM, IQ, OQ, repair, and other service-related documentation.
Experience developing and leading training programs to provide knowledge-transfer to other engineers and lab personnel.
Experience working within a CLIA and GMP regulated environment.
Experience standardizing processes for scalability and sustainability.
Ability to effectively communicate and collaborate with internal and external colleagues as well as customers from diverse scientific, engineering, operational, and regulatory disciplines.
Ability to take part in an on-call rotation with after-hours and weekend responses (as needed).
Strong communication skills (verbal and written).
Ability to work effectively in a team environment and build strong working relationships
High degree of initiative and self-motivation.
Drive for continuous improvement.
Experience with MS Office.
AI & Digital Fluency Demonstrate curiosity, sound judgment, and the ability to critically evaluate and responsibly leverage AI-enabled tools in accordance with company policies, ethical standards, and regulatory requirements to improve the efficiency, effectiveness, and quality of work.

Nice To Haves

Liquid Handler programming experience is a plus.
Robotics experience is a plus.
Field service engineering experience is desirable.

Responsibilities

Perform laboratory instrument installations, maintenance, repairs, and qualifications (IOPQ) to ensure the highest level of instrument reliability and up-time.
Monitor instrument metrics and advocate serviceability within cross-functional teams.
Responsible for instrument up-time and ensuring that service documentation meets Guardant Heath's Quality Management system.
Evaluate equipment performance trends to propose long-term solutions as needed.
Ability to quickly learn new technologies and disseminate information by developing SOPs, checklists, and service bulletins.
Contribute to the management of the maintenance and calibration system.
Help end-users troubleshoot issues.
Provide service and support during normal business hours, as well as after hours and over weekends (as needed).
Effectively communicate with third party service providers.

Benefits

Guardant has defined days for in-person/onsite collaboration and work-from-home days for individual-focused time.
All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays.
The annualized base salary ranges for the primary location and any additional locations are listed below.
This range does not include benefits or, if applicable, bonus, commission, or equity.
Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, education, job-related skills, job duties, and business need.
Guardant Health is committed to providing reasonable accommodations in our hiring processes for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs.
A background screening including criminal history is required for this role.
GH will consider qualified applicants with criminal arrest or conviction histories in a manner consistent with applicable law including but not limited to the LA County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).
Guardant Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
All your information will be kept confidential according to EEO guidelines.