Service Engineer I IS - Hybrid
About The Position
As a Service Engineer I at Providence, you play a critical role in designing and maintaining high-performing, reliable, and secure services that support caregivers and business operations. You leverage deep technical expertise to architect solutions that meet compliance standards and KPIs for quality, cost, and caregiver experience. From analyzing service delivery systems and optimizing capacity planning to troubleshooting complex issues and implementing permanent fixes, you ensure minimal disruption and maximum efficiency. Your proactive approach includes disaster recovery participation, incident response, and continuous monitoring of production environments. By applying best practices, driving process improvements, and utilizing data-driven insights, you enable predictable, on-time releases and cost-effective operations. Ultimately, you help deliver resilient, innovative solutions that empower caregivers and enhance service excellence across the organization. Providence offers hybrid work opportunities for candidates residing within a daily commuting radius—up to 65 miles—from any of our primary office locations listed below. Washington: Redmond Washington: Renton Washington: Seattle Oregon: Portland California: Irvine California: Los Angeles
Requirements
- Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering., Or equivalent education/experience
- 1 year of related experience preferred
- Some experience in automation, specifically related to deployment, recovery, or other manual processes
- Excellent troubleshooting, documentation, and communication skills
Nice To Haves
- 1 or more years of experience in Mobile Device Management
- Proven experience administering MDM solutions with a focus on Apple devices (iPhone/iPad)
- Strong understanding of iOS/iPadOS configuration, security, and enterprise features
- Experience with device provisioning, enrollment, and lifecycle management. Including understanding network requirements for device usage
- Has experience working with cellular vendors to support cellular devices (iPhones/iPads/non-smart phones/mobile hotspots)
- Working knowledge of application deployment and mobile security controls
- Has exposure and experience in report writing and dashboard creation, preferably in PowerBI
- Has experience in managing and supporting telecom billing, specifically for mobile network providers (Verizon/FirstNet)
- Healthcare experience
Responsibilities
- Designing and maintaining high-performing, reliable, and secure services
- Architecting solutions that meet compliance standards and KPIs for quality, cost, and caregiver experience
- Analyzing service delivery systems
- Optimizing capacity planning
- Troubleshooting complex issues and implementing permanent fixes
- Ensuring minimal disruption and maximum efficiency
- Participating in disaster recovery
- Incident response
- Continuous monitoring of production environments
- Applying best practices
- Driving process improvements
- Utilizing data-driven insights to enable predictable, on-time releases and cost-effective operations
Benefits
- Best-in-class benefits uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
