Service Engineer - Europe

Precision Valve & Automation

61d•Onsite

About The Position

PVA is hiring a Service Engineer - Europe to join our growing team in robotic automation. We are a company distinguished by our commitment to technological innovation with a collaborative, supportive workplace culture. The ideal candidate is a driven technical service professional, ready to take on new challenges in a dynamic manufacturing industry. If you're ready to take the next step in your service career, we would love to connect. The Service Engineer - Europe provides technical service and support for the systems and products sold by PVA, helping customers maximize value from pre-shipment through end-of-life. This role is customer-facing, requires frequent travel, and includes a structured training period depending on prior experience.

Requirements

Demonstrates a customer-centric mindset, dedicated to delivering exceptional support to both internal and external stakeholders.
Strong verbal communication and listening skills; ensures that information is passed on to others who should be kept informed.
A self-motivated professional who thrives both independently and collaboratively in team environments.
Performs effectively in fast-paced, dynamic settings, maintaining focus and adaptability.
Exhibits sound judgement; anticipates the implications and consequences of situations and takes appropriate action to be prepared for possible contingencies.
Maintains a calm, professional demeanor when navigating challenging or high-pressure situations.
Efficiently manages multiple projects and competing priorities with urgency, accountability, and follow-through.
Highly organized, detail-oriented, and analytical, ensuring precision and consistency in work.
Creates vision and develops direction to ensure focused attention.
Exhibits a strong sense of initiative and continuous improvement.
Technically inclined in mechanics, controls, electronics, and software.
Proficiency in English.

Nice To Haves

Minimum one (1) year of technical service or process engineering experience.
Commercial experience is a plus.
Engineering education or equivalent technical background.
Any additional European languages (e.g., German) is a strong advantage.

Responsibilities

Maintain expert-level technical knowledge of the PVA product line.
Answer direct customer questions and resolve technical issues directly or through remote support to on-site personnel.
Diagnose, troubleshoot, and resolve mechanical, controls, software, and process-related problems.
Manage and update individual service tickets to identify urgent customer needs.
Provide on-site service support, acceptance runs, new project installations, rework installations, and service at customer locations.
Assist customers with application development, process improvement and optimization both at PVA lab in Helmond as well at customer’s locations.
Utilize structured problem-solving methods to identify root causes and solutions.
Maintain strict confidentiality of customer information, always.
Foster strong customer relationships through proactive solution-oriented approach.
Share customer learnings and field feedback within the department.
Assist and support team members during acceptance runs, installations, rework installations, onsite service, and demonstrations & tests in the test center (Helmond).
Provide training to customers or end users about the function, programming, and maintenance of PVA products.
Collaborate closely with the Service Engineering Team, locally and globally, on priorities, scheduling, and workload.
Provide feedback regarding manuals and documentation to ensure accuracy and relevance.
Provide feedback regarding product quality, lessons learned, and potential improvements
Contribute to continuous improvement of service execution and customer satisfaction.