Service & Engagement Team Leader - Flower Mound, TX

Target • Flower Mound, TX

3d • Onsite

About The Position

The Service & Engagement Team Leader leads front-of-store teams in delivering an Easy, Inspiring and Friendly guest experience. The role develops a guest-first culture and drives guest loyalty through service, problem-solving, efficient checkout and digital order fulfillment, and strong operational execution. The leader plans daily and weekly workload, uses guest, financial and team metrics to identify opportunities, and coaches team members to meet service and sales goals. The position also supports safety, compliance, security, merchandise protection, and store-level leadership needs. This is a full-time role, though weekly hours are not guaranteed to reach 40 and may vary based on business needs.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years old.
• Ability to lead and hold others accountable.
• Ability to communicate using multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
• Ability to work independently and as part of a team.
• Ability to manage workload and prioritize tasks independently and with a team.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Ability to stay focused and composed in a fast-paced environment and complete multiple tasks within established timeframes.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to accurately handle cash register operations and cash transactions, and oversee cash office processes as needed.
• Ability to scan, handle, and move merchandise safely and efficiently, including frequently lifting or moving merchandise weighing up to 44 pounds without additional assistance.
• Ability to climb ladders as needed.
• Flexible schedule availability, including nights, weekends, holidays, closing shifts, and peak shopping times; reliable and prompt attendance.
• Ability to work in and be exposed to varying temperatures, humidity, and other elements while performing duties such as Drive Up and carryout.
• Ability to remain mobile throughout a scheduled shift, whose length may vary.

Nice To Haves

• Previous retail experience is preferred but not required.

Responsibilities

• Deliver guest experience commitments and ensure team members understand, are trained in, and consistently apply those commitments and operating practices.
• Observe team performance, provide feedback, recognize strong service, and hold team members accountable for guest experience behaviors.
• Review guest, financial, and team outcome metrics; identify opportunities; take action; and align the team on execution to improve results and guest experience.
• Lead Guest Advocates, Service Advocates, and Front of Store Attendants in reducing wait times and delivering friendly interactions, quality service, issue resolution, loyalty, and cleanliness.
• Lead onboarding and learning practices, identify skill gaps, and develop team members through coaching and team interactions.
• Plan and execute daily and weekly workload based on sales goals, business reporting, guest insights, and operational needs.
• Support Target loyalty programs by ensuring the team can educate guests about available benefits and offerings.
• Support the direct leader with training follow-up, understanding checks, and ongoing education to build team proficiency.
• Engage in meaningful development conversations and personalize recognition to reinforce service behaviors and a positive team culture.
• Help establish clear expectations and support performance management through listening, observation, recognition, and coaching.
• De-escalate guest concerns and ensure team members feel supported in addressing shopping experience issues.
• Keep team members informed about upcoming promotions, brand launches, and events.
• Evaluate candidates for open positions and develop a guest-centric team as directed by the direct leader.
• Enable accurate and efficient pickup and Drive Up fulfillment, including returns and Starbucks orders, while following applicable adult beverage laws.
• Support guest services as needed.
• Model ethical conduct and compliance, and hold the team accountable to these standards.
• Lead safety practices by modeling and recognizing safe behavior, identifying and correcting hazards, responding to incidents, and reporting or investigating injuries promptly and accurately.
• Model physical security processes and support storewide merchandise protection strategies, including ordering, storage, and application as directed.
• If applicable as a key carrier, follow safe and secure training and processes.
• Occasionally assume store-level Leader on Duty responsibilities during assigned shifts based on store needs.
• Address store emergency and compliance needs and perform other duties based on business needs.

Benefits

• Eligible team members and dependents may receive comprehensive health benefits, which may include medical, vision, dental, and life insurance.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Financial, education, and well-being benefits may be available; eligibility details are provided through Target's benefits information.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED