Service & Engagement Team Leader - Flower Mound, TX

Target • Flower Mound, TX

1d • $22 - $37 • Onsite

About The Position

The Service & Engagement Team Leader leads Target’s front-of-store service team to deliver an Easy, Inspiring and Friendly guest experience. The role focuses on guest service, loyalty, problem resolution, efficient checkout and digital order experiences, and maintaining service and cleanliness standards. The leader develops and coaches team members, plans daily and weekly workload around business priorities, and uses guest, financial and team outcome metrics to improve performance and achieve sales and service goals. The position also supports store safety, security, compliance, merchandise protection and, occasionally, store-level leadership on duty.

This is a full-time position, although weekly hours are not guaranteed to be 40 and may fluctuate according to business needs. The schedule is variable and may include nights, weekends, holidays, closing shifts and peak shopping periods. The work is physically active, requires mobility for the duration of a shift, and may involve working in varying temperatures and other elements during duties such as Drive-Up and carryout. Team members may need to frequently lift or move merchandise weighing up to 44 pounds without assistance.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years old.
• Ability to lead and hold others accountable.
• Ability to communicate using multiple-frequency devices and operate handheld scanners and other technology as directed.
• Ability to work independently and as part of a team.
• Ability to manage workload and prioritize tasks independently and with a team.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Ability to remain focused and composed in a fast-paced environment and complete multiple tasks within established timeframes.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports and information.
• Ability to accurately handle cash register operations and cash transactions, and oversee cash office processes as needed.
• Ability to scan, handle and move merchandise safely and efficiently, including frequently lifting or moving items up to 44 pounds without additional assistance.
• Ability to climb ladders as needed.
• Flexible schedule, including nights, weekends and holidays, and reliable, prompt attendance.
• Ability to work in and be exposed to varying temperatures, humidity and other elements while performing duties such as Drive-Up and carryout.
• Ability to remain mobile for the duration of a scheduled shift; shift length may vary.

Nice To Haves

• Previous retail experience is preferred but not required.

Responsibilities

• Consistently deliver guest experience commitments and create an Easy, Inspiring and Friendly guest experience.
• Ensure team members understand, receive training in, and consistently deliver Target’s guest experience commitments and operational standards.
• Observe team members, provide feedback, hold them accountable, and recognize strong guest service.
• Review guest, financial and team outcome metrics; identify opportunities; take action; align the team on behaviors and execution; and celebrate results.
• Demonstrate inclusivity by valuing diverse perspectives, being authentic and respectful, and creating equitable experiences.
• Lead Guest Advocates, Service Advocates and Front of Store Attendants in reducing wait times, providing friendly interactions and quality service, resolving issues, driving loyalty, and maintaining cleanliness.
• Lead onboarding and learning best practices, and address skill gaps through development, coaching and team interactions.
• Use sales goals, business reporting and guest insights to plan and execute daily and weekly workload, achieve store sales and engagement goals, and address opportunities throughout the day.
• Support Target Loyalty Programs and ensure the team can educate guests about program benefits and offerings.
• Support the direct leader by following up on training completion, checking understanding and supporting continuing education.
• Engage in meaningful development conversations with team members at key points in their career paths, with guidance from the direct leader.
• Personalize recognition and appreciation to reinforce guest service behaviors and promote a positive, guest-centric culture.
• Help lead accountability and performance management by setting clear expectations, listening, observing, recognizing and coaching, with guidance from the direct leader.
• Respond promptly to guest concerns, de-escalate situations, and support the team in resolving guest issues.
• Keep team members informed about upcoming promotions, brand launches and events.
• Evaluate candidates for open positions and develop a guest-centric team as directed by the direct leader.
• Support efficient and accurate pickup and Drive-Up orders, including Drive-Up returns and Starbucks, while following adult beverage laws; support guest services as needed.
• Model ethical conduct and compliance, lead the team to do the same, and hold others accountable.
• Lead a safety culture by modeling and recognizing safe behavior, identifying and correcting hazards, reinforcing expectations, assisting with incident response, and reporting and investigating injuries promptly and accurately.
• Model physical security processes and support merchandise protection strategies, including ordering, storage and application as directed by best practices.
• If serving as a key carrier, follow safe and secure training and processes.
• Occasionally assume store-level leader-on-duty responsibilities during assigned shifts based on store needs.
• Address store emergency and compliance needs and perform other duties based on business needs.

Benefits

• Eligible team members and their dependents may receive comprehensive health benefits, which may include medical, vision, dental and life insurance.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Financial, education and well-being benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED