Service Drive Manager
About The Position
As our new Toyota Service Drive Manager, you will be a face and voice for the dealership. We need an individual who is an expert in the art and science of customer service and team leadership. While we prefer someone with experience, candidates with great potential will also be considered for training. Must be able to perform all Toyota ASM/Service Advisor duties, greet guests, schedule appointments and act as a liaison between customers and service employees. If you can make customers feel welcome and confident that their needs are being met, while assisting and leading a team of service personnel, then our dealership may be your next career home. Put your skills to work for us and find out more now.
Requirements
- Minimum three years automotive dealership experience as a Service Advisor required; Toyota dealership experience preferred
- Previous leadership experience as Team Lead, Assistant Service Manager, Drive Manager, or similar role preferred
- Demonstrated ability to lead, motivate, and develop a high-performing customer service team
- Exceptional customer service, communication, negotiation, and conflict resolution skills
- Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment
- Proven ability to manage difficult customer situations professionally while maintaining positive relationships
- Thorough understanding of dealership service operations, repair order workflow, warranty processes, and customer satisfaction standards
- Proficiency with dealership management systems (DMS), scheduling software, and Microsoft Office applications
- Strong attention to detail with a commitment to accuracy and operational excellence
- Self-motivated with a positive attitude, strong work ethic, and commitment to continuous improvement
- Reliable attendance and the ability to lead by example
- High school diploma or equivalent required; additional automotive or business education is a plus
- Valid driver's license with a clean driving record
Responsibilities
- Lead day-to-day operations of the service drive, ensuring an exceptional customer experience
- Perform functions as a leading Service Advisor
- Supervise, coach, and develop the Service Advisor team through training, mentoring, and performance feedback
- Monitor advisor performance, productivity, and customer satisfaction while promoting continuous improvement
- Assist Service Advisors with customer concerns, escalated situations, and complex repair order management
- Ensure repair orders are accurate, complete, and comply with dealership and manufacturer standards
- Monitor appointment scheduling, workflow, and service drive traffic to maximize efficiency and customer satisfaction
- Conduct daily/weekly service advisor meetings and communicate dealership goals, policies, and performance expectations
- Partner with Service/Parts management and Shop Foreman to improve communication and workflow between departments
- Support achievement of departmental sales, gross profit, customer satisfaction, and operational performance goals
- Maintain a professional, organized, and customer-focused service drive environment
- Serve as primary leadership resource for the front-of-house service team while supporting dealership policies and procedures
- Assist Service Management with daily operations and perform assigned leadership duties in manager's absence.
Benefits
- Medical
- Dental
- Vision
- 401(k)
- Basic Life Insurance
- Accident & Critical Illness Insurance
- Paid Training
- Short Term Disability
- Employee Purchase Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
