Service Drive Manager | Commission-Based - George Gee Cadillac Kia
About The Position
George Gee Cadillac Kia is seeking a Service Drive Manager to oversee the daily operations of the service drive, ensuring a seamless experience for customers while supporting service advisors, technicians, and dealership leadership. This is a hands-on leadership role focused on customer satisfaction, team development, operational efficiency, and revenue growth. The ideal candidate is a proven service leader who knows how to drive results, develop teams, and create an exceptional customer experience, thriving in a fast-paced dealership environment and passionate about leading people, maximizing service performance, and building long-term customer relationships.
Requirements
- Previous automotive service management or service advisor leadership experience
- Strong understanding of dealership service operations and fixed operations metrics
- Proven leadership, coaching, and team-building skills
- Excellent communication and customer service abilities
- Strong organizational and problem-solving skills
- Ability to work effectively in a fast-paced environment
- Proficiency with dealership management systems and service software
- Must be at least 18 years of age
- Have a valid driver's license
- A clean driving record
- Able to pass a criminal background check and drug screen
Nice To Haves
- Experience with Cadillac, Kia, or other OEM dealership operations
- Knowledge of service drive best practices and customer retention strategies
- Track record of increasing customer satisfaction and department profitability
Responsibilities
- Lead and manage the daily operations of the service drive
- Coach, mentor, and develop service advisors to maximize performance
- Ensure exceptional customer satisfaction and retention
- Monitor repair order flow and service scheduling efficiency
- Assist customers with escalated service concerns and resolutions
- Drive sales and service department profitability through effective processes
- Maintain manufacturer and dealership service standards
- Collaborate with technicians, parts personnel, and dealership leadership
- Track key performance indicators including CSI, sales, gross profit, and advisor productivity
- Recruit, train, and develop top talent within the service department
- Ensure compliance with all company policies, procedures, and safety standards
Benefits
- Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
- Company-Paid Life Insurance
- Employee Assistance Plan
- Text-based Telehealth
- Variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family
- 401(k) with Company Match
- Generous Paid Time Off that begins accruing from Day 1
- Exclusive employee pricing for you and your family on parts, service, and vehicles
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
