Service Dispatcher

EquipmentShare•Amarillo, TX

2d•Onsite

About The Position

EquipmentShare is hiring a Service Dispatcher at our rental facility in Amarillo, TX. This role is crucial in coordinating customer dispatch requests, managing final dispatch responsibilities, and scheduling drivers for equipment pickup and delivery. The ideal candidate will be part of a team transforming the construction industry through innovative technology and real-time support, bringing energy and drive to their work.

Requirements

Effective oral and written communication skills with internal and external partners
Proficient with spreadsheets, email tools and comfortable with learning new technology
Excellent organizational, time management and multitasking skills
Ability to work with all levels of personnel within the organization
Strong technical aptitude and understanding of construction equipment and rental industry
At least 1-2 years general dispatch experience in the construction or manufacturing industry is highly desired
Possess a valid driver’s license
High School diploma, Trade school certificate preferred

Responsibilities

Maintain high level of customer service with all customers
Coordinate and initiate customer dispatch requests and changes with sales team and other departments
Coordinate and manage final dispatch responsibilities, scheduling drivers to pick up and deliver equipment to and from customers
Monitor drivers hours and scheduling for availability to cover delivery responsibilities

Benefits

Monthly Family Dinner Night
Competitive compensation
Full medical, dental, and vision coverage for full-time employees
Generous PTO + paid holidays
401(k) + company match
Tool and boot reimbursements (role dependent)
Gym membership stipend + wellness programs (earn PTO and prizes!)
Company events, food truck nights, and monthly team dinners
16 hours of paid volunteer time per year
Career advancement, leadership training, and professional development opportunities
Access to industry leading diagnostic tools