Service Dispatcher (6-month contract)

Neelands HR•Burlington, ON

1d•CA$48,000 - CA$60,000•Onsite

About The Position

Neelands is seeking a friendly, professional, and customer-focused Service Dispatcher (6-month contract) to join our team in Burlington, Ontario. Reporting to the Service Operations Manager, this role is responsible for coordinating and dispatching service calls to Service Technicians, providing timely customer updates, supporting shipping and receiving activities, and performing accurate data entry. This 6-month contract position offers the potential for extension based on business needs. The ideal candidate is an excellent communicator who thrives in a fast-paced environment, delivers outstanding customer service, and enjoys building positive relationships with both customers and technicians. This is a fully in-office position based in Burlington, Ontario. The salary range for this role is $48,000 - $60,000, commensurate with skills, experience, qualifications, and other market and business considerations.

Requirements

A friendly and professional approach to dealing with both customers and technicians
Excellent communication and customer service abilities
A self-starter who is highly effective working independently and within a team
Flexibility, along with the ability to operate well under pressure
Ability to perform in a high pressure, time-sensitive environment
Organizational skills and problem solving with respect to multi-tasking and prioritization of responsibilities
A keen attention to detail
Fully proficient with Microsoft Office Suite
Ability to adapt to and learn software

Nice To Haves

experience with Great Plains would be considered an asset
A positive, hands-on, “can-do” attitude

Responsibilities

Helping customers with their day-to-day requirements
Answering customer calls for refrigeration or HVAC service
Dispatching service calls to assigned Service Technicians in conjunction with the Service Manager
Resolving inquiries and communicating information to Service Technicians
Logging service information into both the in-house system and customer service portals daily to ensure up-to-date status and arrival times are within requirements
Reconciling work orders to timecards
Checking paperwork to assist in preparing for payroll and Service invoicing
Effective use of GPS software including running reports
Assisting internal departments with inquiries
Assisting technicians with both service IDs and Purchase Orders
Arranging for shipping of equipment and parcels as needed
Receiving packages and mail as needed
Reporting duties related to service operations
Clerical responsibilities as required
Special projects and other duties as required