Dispatcher - Mid Shift

Logan A/C & Heat Services • Dayton, OH

8d • $22 - $25 • Onsite

About The Position

Logan Services is hiring a Service Dispatcher to coordinate technician schedules, optimize daily routes, and ensure our customers receive prompt, professional HVAC and plumbing service. This role is crucial for keeping operations running smoothly and delivering exceptional customer service. The ideal candidate is detail-oriented, enjoys multitasking, and excels at communication, making this a great opportunity to build a long-term career with a growing company.

Requirements

• Previous experience as a dispatcher, service dispatcher, scheduling coordinator, operations coordinator, customer service representative, or administrative professional preferred
• Excellent communication and customer service skills
• Strong organizational and time management abilities
• Ability to prioritize multiple tasks in a fast-paced environment
• Comfortable using scheduling software, dispatch systems, Microsoft Office, and multiple communication platforms
• Strong attention to detail and problem-solving skills
• Dependable with excellent attendance
• Positive attitude and collaborative team mindset

Nice To Haves

• Experience in HVAC, plumbing, home services, transportation, logistics, or field service dispatch is a plus

Responsibilities

• Schedule HVAC and plumbing service appointments, repairs, maintenance, and return visits
• Dispatch technicians based on availability, location, skill set, and customer needs
• Monitor technician schedules and adjust routes throughout the day to maximize efficiency
• Coordinate emergency service calls and priority scheduling
• Communicate with technicians, Customer Service Representatives, and managers to ensure seamless operations
• Verify parts availability and coordinate scheduling around inventory needs
• Keep customers informed of appointment updates and schedule changes
• Maintain accurate scheduling and dispatch records using dispatch software and CRM systems
• Support daily service goals while delivering an exceptional customer experience

Benefits

• Competitive hourly pay
• Performance bonuses and profit-sharing opportunities
• Medical, dental, and vision insurance
• Short-term and long-term disability insurance
• Voluntary life insurance
• 100% company-paid life insurance and AD&D
• Traditional 401(k) with a 4% company match plus Roth contribution option
• Paid training and ongoing professional development
• Competitve PTO
• Paid sick time
• Consistent Monday-Friday schedule
• Career advancement opportunities with a growing organization

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed