Dispatcher - Mid Shift

Logan A/C & Heat Services • Dayton, OH

6d • Onsite

About The Position

Service Dispatcher (HVAC & Plumbing) | Full-Time | On-Site | Dayton, OH Schedule: Monday–Friday | 11:00 AM – 8:00 PM Are you an organized problem-solver who thrives in a fast-paced environment? Join a team where your scheduling skills keep operations running smoothly and help deliver exceptional customer service every day. Logan Services is hiring a Service Dispatcher to coordinate technician schedules, optimize daily routes, and ensure our customers receive prompt, professional HVAC and plumbing service. If you're detail-oriented, enjoy multitasking, and excel at communication, this is a great opportunity to build a long-term career with a growing company.

Requirements

• Previous experience as a dispatcher, service dispatcher, scheduling coordinator, operations coordinator, customer service representative, or administrative professional preferred
• Experience in HVAC, plumbing, home services, transportation, logistics, or field service dispatch is a plus
• Excellent communication and customer service skills
• Strong organizational and time management abilities
• Ability to prioritize multiple tasks in a fast-paced environment
• Comfortable using scheduling software, dispatch systems, Microsoft Office, and multiple communication platforms
• Strong attention to detail and problem-solving skills
• Dependable with excellent attendance
• Positive attitude and collaborative team mindset

Responsibilities

• Schedule HVAC and plumbing service appointments, repairs, maintenance, and return visits
• Dispatch technicians based on availability, location, skill set, and customer needs
• Monitor technician schedules and adjust routes throughout the day to maximize efficiency
• Coordinate emergency service calls and priority scheduling
• Communicate with technicians, Customer Service Representatives, and managers to ensure seamless operations
• Verify parts availability and coordinate scheduling around inventory needs
• Keep customers informed of appointment updates and schedule changes
• Maintain accurate scheduling and dispatch records using dispatch software and CRM systems
• Support daily service goals while delivering an exceptional customer experience

Benefits

• Competitive hourly pay
• Performance bonuses and profit-sharing opportunities
• Medical, dental, and vision insurance
• Short-term and long-term disability insurance
• Voluntary life insurance
• 100% company-paid life insurance and AD&D
• Traditional 401(k) with a 4% company match plus Roth contribution option
• Paid training and ongoing professional development
• Competitve PTO
• Paid sick time
• Consistent Monday-Friday schedule
• Career advancement opportunities with a growing organization

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed