Service Dispatcher

FleetPride • Bath, NY

1d • $16 - $24

About The Position

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today!

Requirements

• High school diploma or GED required.
• Valid driver’s license with a clean driving record.
• Maintain regular, consistent, and professional attendance, punctuality, and personal appearance.
• Computer experience and competency required.
• Have a clear and friendly phone voice.
• Advanced customer service and communication skills.
• Capable of working in a fast-paced environment including in emergency situations.
• Ability to multi-task and be a self-motived team player.
• Ability to stay calm under pressure.
• Fast, accurate typing with experience in data entry.

Nice To Haves

• Post-secondary education or coursework desired.
• Dispatching experience and knowledge is preferred.

Responsibilities

• Handle inbound and outbound calls & scheduling for roadside wrecking/towing services.
• Receive Emergency and non-emergency phone calls and record applications information.
• Enter data in the computer system and maintain logs and records of calls, activities, and other information.
• Prioritize calls according to urgency and importance.
• Provide an appropriate estimated time of arrivals.
• Determine which driver/operator and truck best fit the service requirements.
• Monitor the route and location of drivers to coordinate and prioritize their schedule.
• Communicate with drivers all pertinent information to complete the call.
• Initiate activities to stay busy and productive during downtime.
• Billing for auto clubs (AAA/Agero/Gelco and other parties).
• Other duties assigned.

Benefits

• Consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED