Service Dispatcher

Bourne's Energy • Morrisville, VT

8h • $20 - $24 • Onsite

About The Position

Coordinates service dispatching, inventory, billing, payroll and productivity to ensure a high level of customer satisfaction and an efficient, profitable department. This role involves professionally receiving and processing customer calls, accurately entering information into the computer system, and scheduling service appointments. The Service Dispatcher will also schedule technicians for routine tune-ups and maintenance, coordinate major repairs or installations with the Service Manager, and communicate with field technicians regarding job assignments and status updates. Additionally, the role includes generating service invoices, reconciling technician time, managing the service contract program, assisting with parts inventory control, and coordinating the Gas Check program. This position offers highly competitive compensation and industry-leading benefits.

Requirements

• High school diploma or equivalent preferred.
• No prior experience required; however, familiarity with petroleum products, equipment, or basic service operations is beneficial.
• Reliable professional with strong organizational skills and a passion for customer service.

Nice To Haves

• Familiarity with petroleum products, equipment, or basic service operations is beneficial.

Responsibilities

• Professionally receive and process incoming service-related customer calls.
• Accurately enter information into the computer system and schedule service appointments.
• Schedule technicians for routine tune-ups and maintenance; coordinate major repairs or installations in consultation with the Service Manager.
• Communicate with field technicians via radio or mobile phone regarding job assignments and status updates.
• Enter parts and labor details into the computer system to generate accurate service invoices.
• Reconcile billable and non-billable technician time.
• Manage the service contract program, including setting up new contracts, renewals, terminations, and scheduling annual maintenance.
• Assist with parts inventory control by recording parts used and supporting technicians with restocking.
• Coordinate the Gas Check program: contact customers, explain the program, schedule technicians, and enter Gas Check results into the system.
• Perform additional duties as assigned.
• Plan and schedule technician time for routine service work.
• Handle customer complaints and service-related issues; escalate complex matters to the Service Manager.
• Collaborate with the Service Manager on complex scheduling needs.

Benefits

• Health Insurance – Premiums as low as $7 for full-time employees!
• Dental insurance and Vision Insurance
• Company Provided Life insurance, Short-term and Long-Term disability
• 401(k) plan with company match
• Paid time off and paid holidays
• Tuition assistance for employees and scholarships available for employees’ children
• Discounts on our products and services
• Opportunities for growth throughout our footprint.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED