Service Dispatcher

Truck CentersSt. Louis, MO
$49,071 - $73,607Onsite

About The Position

Truck Centers, Inc. is looking for a Service Dispatcher to be the key link between our customers, technicians, and service team. This position will work Wednesday-Saturday, 5:00am-4pm. We are a family-owned, people-focused dealership with a passion for delivering exceptional service. As a Service Dispatcher, you’ll play a crucial role in ensuring our technicians have everything they need to get the job done right—on time and with quality.

Requirements

  • Minimum of 2 years mechanical, trucking, or dealer service experience; 4+ years preferred
  • Knowledge of Service department operations
  • Fundamental mechanical aptitude or truck repair experience
  • Proven supervisory experience and leadership skills
  • Knowledge of computer operations, data entry, and MS Office with 30wpm typing capability
  • Demonstrated time management and interpersonal communications skills, even in times of stress
  • Strong organizational and problem-solving skills that reflect the ability to perform and prioritize multiple projects seamlessly with excellent attention to detail and a solution-focused outlook
  • Must participate in a pre-employment background check and drug screen.

Nice To Haves

  • Procede software experience is a plus
  • Freightliner dealership experience and CIC Level I or II training are strongly preferred

Responsibilities

  • Assign work to technicians based on skill level, certification, and workload.
  • Monitor repair progress and make real-time adjustments to keep things moving.
  • Provide updates on repairs, delays, and estimated completion times to customers and team members.
  • Work closely with the rest of the Service office and Parts team to minimize delays and ensure smooth repairs.
  • Review completed repair orders to ensure all documentation meets company and warranty guidelines.
  • Communicate job status and updates to ensure a seamless transition during shift changes.

Benefits

  • 401(k) with company match
  • Health insurance with 3 plan options to choose from
  • Vision Insurance
  • Dental Insurance
  • Paid time off
  • Paid volunteer time
  • Disability insurance
  • FSA and HSA options
  • Company paid Life and AD&D insurance
  • Maternity leave
  • Employee assistance program
  • Wellness program
  • Company paid uniforms
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