Service Dispatcher

Truck Centers • Troy, IL

9d • Onsite

About The Position

Drive Your Career Forward with Truck Centers, Inc.! Are you organized, quick on your feet, and ready to be the heartbeat of a busy service department? Truck Centers, Inc. is hiring a Service Dispatcher —the key connector who keeps customers, technicians, and the service team moving in sync. At Truck Centers, Inc., we’re more than a dealership—we’re a family-owned, people-first company that supports the trucking industry and the extraordinary people who keep America moving. As a Service Dispatcher, you’ll be the behind-the-scenes hero making sure our technicians have everything they need to deliver top-quality service to our customers. If you thrive in a fast-paced, team-driven environment and want to make an impact every day, this is the role for you! This position will work Monday-Friday, day shifts.

Requirements

• Minimum of 2 years mechanical, trucking, or dealer service experience; 4+ years preferred
• Knowledge of Service department operations
• Fundamental mechanical aptitude or truck repair experience
• Proven supervisory experience and leadership skills
• Knowledge of computer operations, data entry, and MS Office with 30wpm typing capability; Procede software experience is a plus
• Demonstrated time management and interpersonal communications skills, even in times of stress
• Strong organizational and problem-solving skills that reflect the ability to perform and prioritize multiple projects seamlessly with excellent attention to detail and a solution-focused outlook
• Must be able to pass a pre-employment background check and drug screen.

Nice To Haves

• Freightliner dealership experience and CIC Level I or II training are strongly preferred

Responsibilities

• Coordinate & Assign Repairs – Assign work to technicians based on skill level, certification, and workload.
• Monitor Workflow – Keep an eye on repair progress and make real-time adjustments to keep things moving.
• Communicate with Customers & Team Members – Provide updates on repairs, delays, and estimated completion times.
• Collaborate Across Departments – Work closely with the rest of the Service office and Parts team to minimize delays and ensure smooth repairs.
• Quality Control – Review completed repair orders to ensure all documentation meets company and warranty guidelines.
• Facilitate Shift Changes – Communicate job status and updates to ensure a seamless transition.

Benefits

• 401(k) with company match
• Health insurance with 3 plan options to choose from
• Vision Insurance
• Dental Insurance
• Paid time off including paid volunteer time
• Disability insurance
• FSA and HSA options
• Company paid Life and AD&D insurance
• Maternity leave
• Employee assistance program
• Wellness program
• Company paid uniforms

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed