Service Director - First Texas Honda

CONTINENTAL AUTO GROUP•Austin, TX

10d•$160,000•Onsite

About The Position

First Texas Honda is seeking a high-performing Service Director to lead the daily operations of our Service Department. This individual plays a critical role in cultivating a positive culture, maintaining excellent employee relations, delivering outstanding customer experiences, and achieving sales and profit objectives. A key focus of this role is ensuring efficient production and workflow management on the service drive, maintaining accountability, and delivering timely and high-quality vehicle service.

Requirements

Minimum of 2 years’ experience in a dealership service leadership role.
Proven ability to lead a high-performing team in a fast-paced environment.
Strong verbal and written communication skills for effective interaction with customers, team members, and vendors.
Experience managing shop workflow, production oversight, and technician dispatching.
Must have held a valid driver's license for at least 1 year.
Must be at least 18 years of age to be considered.
High-energy, positive attitude with a customer-first mindset.
Comfortable working in a structured, process-driven environment.

Nice To Haves

Technical background is a benefit.

Responsibilities

Provide day-to-day leadership and direction to all service department personnel, emphasizing service advisor success, workflow efficiency, and quality control.
Serve as the central point of accountability for Service CSE scores, service advisor performance, and RO cycle times.
Assist in dispatching work and ensuring appropriate workload distribution across the team.
Monitor repair timelines and oversee advisor work in progress to maximize throughput and minimize downtime.
Ensure proper documentation procedures, safety standards, and manufacturer guidelines are followed.
Review and manage the service advising team, Aged ROs, and RO cycle times.
Resolve escalated customer concerns and ensure high levels of satisfaction and retention.
Provide ongoing coaching, development, and performance feedback to service advisors.
Promote a supportive, team-oriented culture grounded in accountability, transparency, and results.
Support recruitment, onboarding, and career development of service department team members.
Analyze service department performance and develop action plans to improve key metrics.
Stay current on manufacturer training, warranty policies, and product updates.
Coordinate with Parts, Sales, and Reconditioning teams to support cross-department efficiency.
Establish promotional service pricing and strategies to drive traffic and retention.

Benefits

Employer Paid Dental Insurance
Employer Paid Life Insurance
Employer Paid Medical Insurance
Employer Paid Health Savings Account Contribution
Employer Paid Wellness Clinic
Employer Paid Flu Vaccinations Every Fall
Employer Percentage Matching for 401k
Employer Paid Parental Leave
5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)
5 Paid Time Off Vacation Days/Year (60 days - 1 year)
14 Paid Time Off Vacation Days/Year (1 year - 3 years)
19 Paid Time Off Vacation Days/Year (3 - 7 years)
24 Paid Time Off Vacation Days/Year (7+ years)
Annual Christmas Bonus Based on Tenure
Annual Christmas Party
Annual Employee Appreciation Dinner
Employee Vehicle Purchase Program
Employee Discounts on Collision Repair, Parts, and Service
Bi-Weekly Pay Periods, Paid on Fridays (hourly employees)
Holidays: Thanksgiving, Christmas & New Years
Employer Paid Lunches Every Saturday
Employer Paid Lunches/Dinners - Special Occasions (Blood Drives, Birthdays, Awards, etc.)
Access to In-House Insurance Agency
Access to In-House Marketing Agency
Voluntary Life Term and Whole Insurance
Voluntary AFLAC Supplemental Coverages
$200 Donation to Charity of Your Choice with Approval