Service Director

Hiley Cars•Fort Worth, TX

4d•Onsite

About The Position

At the Hiley Automotive Group, we know to be best-in-class in the industry and to succeed that we need the best people. That's why we are committed to hiring top talent who can help us to curate exceptional experiences for our customers. We strive to provide our associates with meaningful and challenging work, an engaging and collaborative environment, recognition for performance and opportunities for growth and advancement. The Service Manager leads the team to deliver exceptional value to our customers on a continuous basis. Plans, trains, leads, and monitors the performance of service advisers, service technicians, and warranty specialist to promote customer satisfaction and revenue growth in line with targeted business and financial objectives. The Service Manager must have strong managerial experience and leadership qualities to organize and motivate a team and to hold each team member accountable for outstanding performance on a daily basis. Must be willing to accept accountability for operational and financial performance for the service departments.

Requirements

Technical automotive knowledge
Strong leadership and motivational skills
High volume mentality
Must be able to manage in a fast-paced work environment
Excellent communication and interpersonal skills
Good computer skills
Organized and friendly personality
Previous dealership management experience
Top notch customer satisfaction

Responsibilities

Hire, manage, supervise and monitor the performance of the service department personnel including technicians and advisors
Establishes service objective by facilitating and developing annual sales and revenue
Encourage technicians to keep their skills current through training on new systems and components offered by the manufacturer
Must maintain a professional work environment and motivate employees
Drive a highly efficient sales and production operation to get customers in and out quickly while ensuring “fix it right the first time”
Must be familiar with all aspects of the service department, previous management experience is required
Ensure accurate procedures are followed in the 3 C’s of warranties, complaint, cause, correction
Establish department goals and objectives
Measure progress, analyze results and make improvements as needed
Develop support system to ensure accurate reporting
Must be self-motivated and a team player as well as possess excellent written and verbal communication skills
Conduct service meetings, manage efficiency and dispatching
Serve as a liaison between technicians and customers; and ensure that customers receive prompt, courteous, and effective service
Ensures all required paperwork and records and preparation of documents (forms, reports, etc.) are done properly
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
Required not to only understand and keep abreast of the federal, state, and local regulations that affect their operations, but must also comply with these regulations including hazardous waste disposal, OSHA, Right-to-Know and provide necessary training on these regulations and ethical practices
Performs other duties as assigned