Service Director
Vanguard Landing•Virginia Beach, VA
•Onsite
About The Position
The ideal candidate is a strong, steady leader who brings both heart and structure to their work—someone who can coach teams, maintain high expectations, and foster a positive, respectful culture. This individual will play a key role in shaping the daily experience of our residents and supporting a team committed to providing care that is safe, consistent, and truly person-centered. This is an opportunity to be part of a mission-driven organization at a pivotal moment of growth—helping to set the standard for what exceptional care and community can look like.
Requirements
- 1 year of experience creating, implementing, directing, supervising, and overseeing the programming of services and supports for people with disabilities, impairments, and other disorders
- Criminal Records clearance
- Central Registry Background Investigation clearance
- Documented Tuberculosis Screening clearance
- Pass Functional Capacity Evaluation (FCE)
Nice To Haves
- Associates Degree or College Level Education preferred
Responsibilities
- Supervise, coach, and support DSP staff to maintain a positive, professional team culture
- Ensure consistent, high-quality implementation of Individual Support Plans (ISPs)
- Monitor documentation, medication management practices, and daily service delivery
- Support behavior plans and resident engagement to enhance quality of life
- Create and manage staff schedules to ensure proper coverage and continuity of care
- Coordinate staffing adjustments, call-outs, and overtime as needed
- Support both residential and day programming alignment
- Ensure services meet DBHDS regulations and agency standards
- Monitor staff training compliance and documentation accuracy
- Support inspections, safety checks, and overall program quality
- Maintain clear communication with leadership, staff, families, and partners
- Address concerns proactively and support a solutions-focused environment
- Lead staff communication, meetings, and performance management
- Assist with hiring, onboarding, and training of team members
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
