Service Director- AutoNation Toyota Libertyville

AutoNation • Libertyville, IL

3d

About The Position

The Service Director/Manager leads the Service department within an AutoNation store. This role drives Service department performance by attracting, developing, and retaining talent and creating an exceptional customer experience. The position is responsible for setting department goals, managing efficient sales and production operations, and ensuring AutoNation’s “fix it right the first time” brand promise is upheld. The Service Director/Manager oversees day-to-day operations, follows AutoNation and manufacturer requirements and processes, and analyzes business performance to identify shortfalls and develop improvement plans.

Performance is measured by achieving targeted sales and profit, managing expenses to target, retaining Associates, and meeting Customer Satisfaction Index targets. Potential career growth opportunities include Market Customer Director and other corporate or regional support roles. Expected annual earnings are $180,000–$250,000.

Requirements

• High school diploma or equivalent.
• Service and/or Parts Management experience.
• Ability to set and achieve targeted goals.
• Proven ability to attract, develop, and retain talent.
• Strong financial and business acumen and the ability to drive revenue and profitability.
• Demonstrated communication and interpersonal skills.
• Organization and follow-up skills.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record that can be maintained.

Responsibilities

• Set a clear vision and goals for the Service Department to achieve targeted performance.
• Drive an efficient sales and production operation, helping Customers get in and out quickly while upholding the “fix it right the first time” brand promise.
• Engage and motivate the team to achieve key goals, performance expectations, and AutoNation best-practice processes.
• Attract, develop, and retain talent for the store.
• Create an exceptional customer experience to drive customer loyalty.
• Ensure the Service area is retail-ready with proper displays, point-of-purchase information, and visible competitive pricing for maintenance products.
• Manage the business in accordance with AutoNation and manufacturer requirements and processes.
• Analyze business performance, identify shortfalls, and develop action plans to improve results.
• Maintain a high level of involvement in day-to-day operations.
• Achieve targeted sales and profit, expense management, Associate retention, and Customer Satisfaction Index results.

Benefits

• Competitive compensation
• 401(k) matching
• Health insurance
• Dental insurance
• Vision insurance
• Maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Deals and discounts through YouDecide

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED