Service Development Specialist

RBGlobal•Westchester, FL

4d•Onsite

About The Position

Service Development Specialist is a trusted advisor for the Strategic Accounts Manager Team and customer base. They work to optimize the customer experience and maintains a comprehensive understanding of Ritchie Bros. offerings, systems, and processes while enabling sales growth through the creation, enhancement, and execution of business processes.

Requirements

Bachelors degree strongly preferred
Relevant work experience 0-2 years
High-profile customer engagement
Sales effectiveness
Project management
Understanding of legally binding contractual language and terminology.
Advanced level understanding of MS Office and Adobe products: Import/export of data, mail merge
Excel: Troubleshooting, conditional formatting, data referencing, charts, pivot tables, slicers, and advanced filtering. Dashboard creation. Protected workbooks. Formula creation (ie. vlookup, xlookup, sumifs, absolute referencing).
PowerPoint: creation of presentations
Outlook: create address books, groups, auto-response, mail rules, shared mailbox, calendar, and task management
SharePoint: navigation and functionality
Teams: chat functions, calls, & meetings

Nice To Haves

Professional office work environment comfort with AI assisted data analysis and using AI tools to automate workflows

Responsibilities

Work closely with the Strategic Accounts Manager Team to retain relationships and build customer loyalty through an optimized customer experience.
Identify and escalate new revenue streams through the Ritchie Bros Service Matrix.
Collaborate with the Product Development Teams and evaluate product enhancements and processes to maintain competitive advantages.
Maintain a comprehensive understanding of Advanced Seller Services, including Rouse tools and RB Inspection Services, and ensuring all organizational / operational tasks are completed according to company standards.
Flexible and willing to perform other tasks as assigned