Service Development Engineer - Documentation

ABB • Richmond, VA

2d

About The Position

The Service Development Engineer develops, manages, and maintains technical documentation that supports Field Service Technicians working on Critical Power Products. The role ensures documentation accuracy, version control, and global standardization while collaborating with cross-functional teams to improve processes and operational efficiency. The position reports to the Service Engineering Manager.

The role includes developing and maintaining Method of Procedures (MOPs), Field Procedures (FPs), and related technical manuals; administering document-control activities; supporting standardized documentation formats across regions; and checking procedural documents through dry runs. The engineer may travel to project sites to observe documentation practices, identify gaps, and recommend improvements, and participate in Field Work Teams to create project-specific documentation aligned with customer requirements. The role also tracks project documentation against schedules, communicates product modifications affecting the installed base, and identifies process or tool inefficiencies for improvement.

Requirements

• Bachelor's degree and 5 years of experience in a service or manufacturing environment; or an Associate's degree with 7 or more years of experience; or a High School Diploma/GED with 9 or more years of relevant military or work experience.
• Advanced proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Working knowledge of MS Project.
• Strong organizational skills and ability to manage multiple deadlines and administrative responsibilities.
• Excellent written and verbal communication skills, including the ability to convey complex technical information clearly across organizational levels.
• Demonstrated ownership, urgency, and accountability.
• Willingness to travel to project sites as needed.

Nice To Haves

• Experience with document management systems and version control.

Responsibilities

• Develop and maintain Method of Procedures (MOPs), Field Procedures (FPs), and related technical manuals for Field Service Technicians.
• Manage document control, including ISO folder organization, document ID issuance, version control, and systematic filing in the document management system.
• Support global standardization and harmonization of documentation formats across regions.
• Conduct dry runs of procedural documents to verify their accuracy, clarity, and operational feasibility.
• Travel to project sites to observe documentation practices, identify gaps, and recommend improvements.
• Participate in Field Work Teams (FWTs) to develop project-specific documentation aligned with customer requirements.
• Prepare and update project document lists and progress reports, and monitor document status against schedules.
• Communicate product modifications affecting the installed base to relevant stakeholders in a timely manner.
• Identify and report process or tool inefficiencies and propose actionable improvements.

Benefits

• Choice of two medical plan options: a PPO Copay Plan or a High Deductible Health Plan with a Health Savings Account.
• Choice of two dental plan options: Core and Core Plus.
• Vision benefit.
• Company-paid life insurance and accidental death and dismemberment insurance.
• Voluntary life and accidental death and dismemberment insurance.
• Company-paid short-term and long-term disability coverage, with an option to increase long-term disability coverage.
• Supplemental benefits, including accident insurance, hospital indemnity, critical illness, and pet insurance.
• Paid Parental Leave.
• Employee Assistance Program.
• Health Advocate support for mental and behavioral health, health navigation, virtual health, and infertility and adoption.
• Employee discount program.
• 401(k) Savings Plan with company contributions.
• Employee Stock Acquisition Plan (ESAP).
• 11 paid holidays.
• Vacation under a permissive time-away policy for salaried exempt positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level