Service Development Engineer - Documentation

ABB • Richmond, VA

21h • Onsite

About The Position

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Service Engineering Manager. In this role, you will have the opportunity to develop, manage, and maintain technical documentation that supports Field Service Technicians working on Critical Power Products. Each day, you will ensure documentation accuracy, version control, and global standardization while collaborating with cross-functional teams to drive process improvements and operational efficiency.

Requirements

• Bachelor's degree and 5 years of experience in a service or manufacturing environment; or Associate's degree with 7+ years; or High School Diploma/GED with 9+ years of relevant military or work experience.
• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); working knowledge of MS Project.
• Strong organizational skills with the ability to manage multiple deadlines and administrative responsibilities.
• Excellent written and verbal communication skills with the ability to convey complex technical information clearly across organizational levels.
• Demonstrated sense of ownership, urgency, and accountability.
• Willingness to travel to project sites as needed.

Nice To Haves

• Experience with document management systems and version control preferred.

Responsibilities

• Develop and maintain technical documentation including Method of Procedures (MOPs), Field Procedures (FPs), and related technical manuals for Field Service Technicians.
• Manage document control processes including ISO folder organization, document ID issuance, version control, and systematic filing within the document management system (DMS).
• Support global standardization and harmonization of documentation formats across regions.
• Conduct dry runs of procedural documents to verify accuracy, clarity, and operational feasibility.
• Travel to project sites to observe documentation practices, identify gaps, and recommend improvements.
• Participate in Field Work Teams (FWTs) to develop project-specific documentation aligned with customer requirements.
• Prepare and update project document lists, progress reports, and monitor document status against schedules.
• Communicate product modifications impacting the installed base to relevant stakeholders in a timely manner.
• Identify and report process or tool inefficiencies, proposing actionable improvements.

Benefits

• Health, Life & Disability
• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D – 100% employee paid up to maximums
• Short Term Disability – up to 26 weeks – Company paid
• Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Paid Parental Leave
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program
• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)
• 11 paid holidays.
• Salaried exempt positions are provided vacation under a permissive time away policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level