Entry-Level Service Desk 7/13

Frontline Managed Services•Maumee, OH

1d•Onsite

About The Position

Welcome to Frontline Managed Services® – where innovation, technology, and efficiency converge to redefine the landscape of IT, Financial, and Administrative Managed Services for legal and professional service firms. As pioneers in the industry, we are driven by a relentless commitment to excellence. Join Our Team and Be a Catalyst for Change! We don't just follow industry standards; we set them. Our dynamic environment thrives on pushing boundaries and embracing challenges. We are more than a workplace; we are a community of forward-thinkers dedicated to shaping the future.

Requirements

High school diploma or equivalent required.
Clear, professional communication—strong verbal, written, and accurate typing skills.
Reliable team player who collaborates effectively in a group setting.
Consistently professional with colleagues and end users; remains composed in a fast-paced, sometimes stressful situations.
High initiative and follow-through; strong critical thinking; manages multiple priorities in a detail-oriented, high-volume environment and makes decisions based on research.

Nice To Haves

Not Sure You Meet Every Requirement? We know that great candidates may not match every qualification listed. If you’re excited about the role and believe you could be a strong fit, we encourage you to apply. We value potential and a growth mindset as much as experience.

Responsibilities

Act as the primary contact for customers needing assistance with hardware, software, network, or other technical/non-technical issues.
Deliver support via phone, email, and chat.
Troubleshoot by identifying, diagnosing, and resolving issues using knowledge-base articles, prior incident history, peer input, or by routing to the appropriate escalation tier.
Leverage screen-sharing and remote-control tools to validate, gather, and assess the reported problem.
Create and update tickets for every request, capturing clear, complete, and detailed information to enable effective follow-up by the Service Desk or downstream teams.
Maintain consistent, reliable attendance.