Service Desk Technician

Great Gray • Las Vegas, NV

5d • Hybrid

About The Position

Great Gray is looking to add a Service Desk Technician to our Technology team. This role serves as the primary technical point of contact for employees in our Las Vegas office, while also supporting others throughout the organization in a remote capacity.

Requirements

• 2+ years of experience in IT help desk or technical support
• Strong knowledge of common business applications and operating systems
• Excellent customer service and communication skills
• Ability to explain technical concepts to non-technical users
• Experience with ticketing systems and IT service management
• Proven ability to prioritize tasks in a fast-paced environment

Nice To Haves

• Technical certification (CompTIA A+, HDI, ITIL Foundation)
• Experience supporting executive-level staff
• Familiarity with onboarding processes
• Knowledge of sales tools and CRM systems
• Exceptional problem-solving abilities
• Professional demeanor and presentation
• Adaptability to changing priorities
• Strong attention to detail
• Team-oriented with a collaborative approach
• Commitment to continuous learning
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
• Comfortable navigating ambiguity.
• Entrepreneurial mindset to bring best practice ideas to the team.
• Exhibits our Great Gray attributes: Disciplined Curiosity, Growth Mindset, Results Ownership, Collaboration, Grit

Responsibilities

• Provide first-level IT support for hardware, software, and network issues
• Troubleshoot and resolve technical problems in a timely manner
• Maintain accurate documentation of support tickets and resolutions
• Escalate complex issues to appropriate IT teams when necessary
• Offer dedicated technical assistance to executive leadership
• Prioritize and respond promptly to executive requests
• Ensure executive technology needs are anticipated and addressed
• Maintain discretion when handling sensitive information
• Support our Sales teams with technical issues both on-site and remotely in-the-field
• Assist with technical aspects of sales presentations and demonstrations
• Ensure sales tools and applications are functioning optimally
• Provide just-in-time technical support during client meetings
• Coordinate and execute technology onboarding for new employees
• Prepare and configure hardware and software for new hires
• Deliver initial training on company systems and tools
• Create and maintain onboarding documentation and checklists
• Manage inventory of IT equipment and supplies
• Assist with implementing IT policies and procedures
• Contribute to continuous improvement of IT service delivery
• Participate in IT projects as needed
• Complete other related duties as assigned

Benefits

• Be an integral part of a high-growth organization!
• Competitive compensation package
• Group medical, dental and vision insurance
• Employer-paid life and disability insurance
• Annual well-being stipend
• Eligible employees may also contribute to a 401(k) plan with an advantageous employer contribution model, upholding our mission to support our employees in retirement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed