Service Desk Technician

TEKsystems • Manitowoc, WI

3d • $20 - $30 • Onsite

About The Position

TEKsystems is partnering with a local client on the search for an IT Support Technician. This role is ideal for candidates who enjoy a mix of help desk support and hands-on field work, providing variety beyond a traditional desk-bound position. Technicians will support a wide range of clients across industries, requiring strong adaptability, technical curiosity, and excellent customer communication skills. This position is primarily onsite/in-office, with flexibility for occasional remote work as needed.

Requirements

• Strong adaptability
• Technical curiosity
• Excellent customer communication skills

Nice To Haves

• Experience with Active Directory
• Experience with O365 administration
• Experience troubleshooting printer and connectivity issues
• Experience troubleshooting workstation and OS errors
• Experience setting up and configuring new users, laptops, and desktops
• Experience documenting work in PSA/ticketing tools
• Experience with "rack & stack" of servers, switches, and firewalls
• Experience installing and configuring TVs, monitors, cameras, and network racks
• Experience running and terminating Cat6 cabling
• Experience utilizing power tools (drills, drivers, etc.) for installations
• Experience assisting with office moves and equipment setups
• Experience with cable management

Responsibilities

• Serve as the first point of contact for client IT issues (phone, email, ticketing system)
• Troubleshoot and resolve Tier 1 & Tier 2 issues including: Password resets (Active Directory), O365 administration, Printer and connectivity issues, Workstation and OS errors
• Set up and configure new users, laptops, and desktops
• Document all work in PSA/ticketing tools
• Escalate complex issues while maintaining ownership of the client experience
• Travel to client sites within a 60-mile radius
• Install and configure IT infrastructure including: Servers, switches, firewalls (“rack & stack”), TVs, monitors, cameras, and network racks
• Run and terminate Cat6 cabling
• Utilize power tools (drills, drivers, etc.) for installations
• Assist with office moves and equipment setups
• Maintain clean and organized cable management

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed