Service Desk Technician

Global Lending Services • Greenville, SC

8d • Onsite

About The Position

As a member of the Information Technology team, the Service Desk Technician provides company-wide technical support. In this position, the Help Desk Technician assists with a variety of software, hardware and networking issues and is responsible for delivering the highest level of customer service.

Requirements

• Minimum of a Bachelor’s degree in Computer Science or related field required
• In lieu of a degree, candidates with a minimum of four (4) years’ relevant work experience and at least one current technical certification (e.g. A+, N+, MCP, MCSE, CCNA, HDI, or ITIL) may be considered
• Working knowledge of networking protocols required
• Working knowledge of hardware, software, network, OS interaction required
• Remain in a stationary position up to 100% of the workday
• Constantly operate a computer and other standard office equipment
• Talk and hear to exchange accurate information
• Have close visual acuity to perform activities such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading
• Lift up to 50 pounds
• Stoop and kneel to install computer equipment

Nice To Haves

• Microsoft Technology Associate or CompTIA A+ certification preferred
• Minimum of 1 (one) year experience in a related field preferred

Responsibilities

• Evaluate, prioritize, and resolve incoming requests for assistance from users
• Investigate, diagnose, and resolve software and hardware problems, networking, and other computer related technologies and advise users on appropriate action
• Monitor, identify, and report network connectivity issues to ensure associates and clients are able to communicate and access company platforms
• Log and track calls using a problem management database, and maintain historical records and related problem documentation
• Identify and escalate situations requiring urgent attention
• Use system deployment images and software deployment packages

Benefits

• Competitive base pay and performance bonuses, dependent on role
• Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
• 401K with employer match and 100% immediate vesting
• Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
• Paid Volunteer Time Off (VTO) Annually
• Tuition Reimbursement
• Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level