Service Desk Technician

L R S • Lenexa, KS

5d

About The Position

LRS Consulting is on the hunt for a Service Desk Technician to deliver customer-focused technical support and resolve end-user issues across the organization. This role provides Tier 1 and Tier 2 support for Microsoft technologies, ServiceNow, and emerging AI-enabled support tools such as Microsoft Copilot Studio.

Requirements

• 1–2 years of IT Service Desk, Desktop Support, or related experience (or equivalent education/certifications).
• Strong customer service, communication, and troubleshooting skills.
• Working knowledge of Microsoft 365, Windows OS, Active Directory/Entra ID, networking fundamentals, and mobile device support.
• Experience creating technical documentation for both technical and non-technical users.

Responsibilities

• Respond to support requests via phone and ServiceNow.
• Troubleshoot, resolve, and document Tier 1 and Tier 2 incidents and service requests.
• Support Windows devices, Microsoft 365, Entra ID, Teams, VPN, and mobile devices.
• Manage user accounts, access requests, onboarding/offboarding, and password resets.
• Escalate complex issues as needed and maintain SLA compliance.
• Create and maintain knowledge articles and user documentation.
• Support AI-enabled self-service solutions and contribute to process improvement, automation, and knowledge management initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed