Service Desk Technician
Larson Design Group•Oklahoma City, OK
•$47,000 - $65,000
About The Position
The Service Desk Technician provides front-line assistance to end users by addressing and resolving inquiries, issues, and requests. The role delivers Level 1 troubleshooting support by phone, email, and in person, aiming for timely and effective resolution. The technician regularly checks with users to confirm systems are functioning properly, provides clear, user-friendly technical guidance, and delivers a professional support experience.
Requirements
- A minimum of one year of experience in an IT-related field.
- Must possess a valid driver’s license.
Nice To Haves
- An associate degree in Information Technology or a related field of study is preferred.
- Basic knowledge of TCP/IP, network fundamentals, and common commercial business software.
- A strong desire to expand knowledge and take on new responsibilities within the field.
- Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.
- Excellent organizational and time-management skills to handle multiple tasks and meet deadlines effectively.
- Strong oral and written communication skills, with the ability to work independently and collaboratively within a team.
Responsibilities
- Acts as the first point of contact for employees requiring technical assistance and provides Level 1 end-user support.
- Troubleshoots and resolves issues involving Windows operating systems, networks, printers, and hardware or software, escalating complex issues when necessary.
- Maintains and administers Active Directory services, including account processes.
- Performs virus and malware detection and removal to help ensure system security.
- Configures, deploys, and maintains workstations, desktops, laptops, printers, and scanners.
- Supports IT staff with projects and assignments as needed.
- Communicates technical information clearly to non-technical users while providing excellent customer service.
- Continuously develops technical knowledge and stays current with emerging technologies.
Benefits
- Flexible work environment.
- Paid training for required licensures.
- Competitive benefits.
- Bonus plans.
- Company-funded Employee Stock Ownership Plan (ESOP).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
